Recoveries & Settlements Specialist

About the Company

Tower Insurance is a proud New Zealand-born insurer dedicated to challenging the status quo and delivering fast, effective solutions. Committed to crafting simple and rewarding experiences, its mission centers on protecting the future of Aotearoa.

Role Overview and Responsibilities

In this role, you will manage recovery claims by thoroughly investigating liabilities, pursuing recoveries from third parties, and expediting cost recovery processes. You will engage in negotiations with insurers and uninsured third parties to secure fair commercial resolutions while striving to minimize claim expenses. Monitoring recovery efforts, mitigating legal risks, and avoiding litigation will be crucial to maintaining affordable insurance for customers.

Within the initial 6 to 12 months, success includes efficiently overseeing a portfolio of recovery claims from assessment through to settlement, maximizing recovery outcomes. Building robust negotiation skills to facilitate timely, cost-effective settlements with minimal litigation is essential. Applying diverse contact and recovery strategies to enhance debtor engagement and increase collections, adeptly handling disputes and compliance matters including Disputes Tribunal cases, and fostering reliable relationships with internal teams, external agents, insurers, and debtors are also key objectives.

Required Qualifications and Skills

• Minimum of two years' experience in the Insurance or Financial Services sector is preferred.
• Background in Recoveries, Settlements, or Disputes Tribunal proceedings is advantageous.
• Experience in frontline or contact center roles.
• Understanding of insurance liability aspects.
• Strong verbal and written communication capabilities.
• Demonstrated ability to communicate empathetically.
• Balanced assertiveness combined with respectfulness.
• Focus on quality and results, including excellent planning and organizational skills.

Benefits and Perks

• Generous paid parental leave: 26 weeks for the primary caregiver and 4 weeks for partners.
• Paid day off on your birthday.
• 22 days of annual leave plus two additional days and eligibility to purchase up to eight more.
• Wellness leave available without the need to justify mental health days.
• Opportunities for career advancement and internal promotion.
• Flexible working arrangements and a modern office environment in Auckland.
• Discounts on Tower Insurance products.
• Complimentary life insurance coverage.

Additional Information

The team is looking for a motivated individual eager to contribute to a transformative era in insurance. Applications are reviewed promptly, encouraging interested candidates to apply without delay with a CV and cover letter expressing their suitability for this impactful role.