Program Manager - Strategic Initiatives

About upGrad

upGrad is among India's top higher education technology platforms, catering to millions of learners in over 100 countries through strong university and industry alliances. Committed to fostering career success with an outcomes-based learning approach, upGrad is now focusing on expanding its footprint among undergraduate learners across India.

Role Summary

We seek a motivated Program Manager to spearhead strategic projects aimed at enhancing business performance across Sales, Marketing, Product, and Operations teams. This position suits candidates with a dynamic startup mindset who excel at tackling complex challenges, leading projects end-to-end, and utilizing technology to boost operational productivity.

Key Duties

• Lead and manage cross-functional strategic projects from concept through execution, targeting measurable improvements in business outcomes.
• Identify inefficiencies in sales processes and implement technology-driven solutions such as voice bots, lead pre-qualification mechanisms, workflow automation, and customer relationship management system upgrades.
• Collaborate closely with teams from Sales, Product, Marketing, Technology, Operations, and external technology partners to ensure smooth program delivery.
• Oversee execution of automation projects designed to enhance lead quality, sales conversion rates, response times, and overall operational effectiveness.
• Establish success criteria, monitor project progress and business metrics, and propose adjustments as needed.
• Work directly with business leadership to prioritize efforts and guarantee timely completion in a fast-moving environment.
• Develop scalable processes and documentations to support sustainable long-term growth.
• Continuously monitor emerging technology trends, especially in AI and automation, to identify opportunities for business performance improvement.

Candidate Profile

• Possess between 4 and 6 years’ experience in Program Management, Strategy, Business Operations, Consulting, or as Chief of Staff.
• Demonstrated success in start-up or rapid growth settings with full ownership of project lifecycles.
• Skilled in managing diverse stakeholders including business, tech teams, and external vendors.
• Familiarity with CRM platforms, automation solutions, AI-based tools, or sales technology deployments is an advantage.

Essential Skills & Attributes

• Proven project management and execution expertise.
• Excellent abilities in stakeholder engagement and collaborative work across departments.
• Analytical thinking with structured problem-solving skills.
• High degree of ownership, proactive approach, and comfort with ambiguity.
• Capability to translate strategic business challenges into scalable operational and technological resolutions.
• Strong verbal and written communication as well as presentation talents.

What We Offer

• An opportunity to design products and processes influencing business scale and growth significantly.
• Experience a high-ownership, entrepreneurial culture with direct interaction with senior management.
• Lead AI and technology-driven transformation ventures at a premier EdTech firm in India.
• Be part of an innovative, rapidly expanding company committed to execution excellence.