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Organization Overview

Founded in 2004, Brilliant Corners is dedicated to delivering innovative housing solutions and related services to California's most vulnerable populations, focusing particularly on individuals transitioning from homelessness or institutional settings. The organization develops, owns, and manages multifamily supportive housing and licensed residential care homes. It operates various supportive housing and clinical case management initiatives in partnership with developmental services, homeless services, veterans' services, and health care entities.

Operating throughout California with a passionate and growing team, Brilliant Corners seeks creative and driven individuals eager to contribute to meaningful change within a collaborative environment.

About the Program

The San Diego Flexible Housing Pool (FHP), managed by Brilliant Corners in collaboration with the Regional Taskforce on Homelessness (RTFH), Medi-Cal Managed Care Plans (MCPs), and Behavioral Health Services Department (BHS), is a countywide initiative addressing the housing needs of vulnerable residents. The program has two main branches: one funded by RTFH serving the wider community, and another serving Medi-Cal recipients with serious mental illness or substance use disorders, funded by MCPs and BHS. FHP focuses on housing navigation, landlord engagement, rental assistance, and tenancy supports to maintain stable housing and prevent homelessness recurrences. It leverages multiple funding sources to scale and adapt rapidly to community needs.

Position Summary

The Program Associate role supports leadership and program functions of the San Diego Flexible Housing Pool, providing essential administrative assistance to advance the project's mission.

Key Responsibilities

Deliver comprehensive administrative support including drafting correspondence and program communications for leadership.
Manage scheduling and calendars, organizing internal and external engagements and logistics.
Coordinate meetings by preparing agendas, handling logistics, documenting discussions, and monitoring action item follow-ups.
Oversee procurement and maintenance of program supplies and inventory, such as Narcan and inspection-related materials.
Arrange all travel-related logistics including registrations and expense reports.
Process vendor invoices and reconcile credit card activities for department directors.
Track program milestones, activities, and training certifications ensuring compliance with required standards.
Support external communications by responding to inquiries and coordinating with stakeholders, vendors, and funding partners.
Maintain records and follow-up for grievance and legal case tracking.
Undertake special projects as assigned to meet departmental needs.
Perform data entry and reporting tasks including reviewing applications, entering data into Salesforce and HMIS systems, accessing Managed Care Systems, and producing regular and ad-hoc reports requested by funders.

Required Qualifications and Skills

Proven experience providing administrative or programmatic support to leadership roles within a fast-paced setting.
Familiarity with nonprofit human services, especially related to homeless, veteran, or developmentally disabled populations, is advantageous.
Strong writing, data management, research, organizational, communication, and planning capabilities.
Ability to prioritize and handle multiple deadlines effectively with meticulous attention to detail.
Collaborative team player comfortable working under pressure.
Proficiency in Microsoft Office suite and other desktop publishing and database tools.
Commitment to cultural competence and effectiveness in diverse cross-cultural environments.
Demonstrates exceptional discretion and judgment handling confidential information.
Skills in graphic and document design are beneficial.

Core Competencies

Adaptability and problem-solving in dynamic and ambiguous situations.
Rapid acquisition and application of technical knowledge.
Sound decision-making and resourceful resolution of challenges.
Strong organizational and proactive planning abilities focused on goal achievement.

Organizational Values

Humanity: Prioritizing people with dignity and respect for diversity.
Community: Partnering to create lasting housing solutions through collaboration.
Ingenuity: Driving systemic improvement through innovation and persistence.

Physical Requirements

Candidates should be capable of occasional physical activities including standing, bending, kneeling, and walking on uneven surfaces, as well as sitting for extended periods (6-8 hours). The role includes lifting/moving items weighing up to 15 pounds. Mental alertness for data analysis and document review is necessary.

Compensation

The hourly wage for this position starts at $27.88, with an annual salary range from $27.88 to $36.29 per hour.

Diversity and Inclusion

The organization maintains a strict non-discrimination policy across all facets of employment and service delivery, fostering an inclusive and welcoming environment for all stakeholders.

Benefits

Comprehensive health coverage including medical, dental, and vision plans.
Retirement plan featuring a 5% employer match.
Basic and voluntary life insurance along with accidental death and dismemberment coverage.
Paid leave encompassing vacation, sick days, and public holidays.
Family leave policies supporting maternity and paternity needs.
Short-term and long-term disability insurance.
Access to training, development programs, and wellness resources.
Opportunity for hybrid work arrangements.

Program Associate

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