Professional Development Specialist

Role overview

ISCA Academy is looking for a meticulous and proactive Professional Development Specialist to help run and expand its programme portfolio. This role combines course administration, partner coordination, outreach support, documentation control, and operational follow-through to keep academic programmes running smoothly.

Strategic and innovation support

• Carry out research and trend analysis to identify industry shifts and training requirements.
• Assist with feasibility assessments and trial programmes, including implementation and review support.
• Convert strategic ideas into practical action plans and help drive their execution.

Programme delivery and administration

• Oversee course operations from start to finish, including scheduling, enrolment monitoring, and trainer coordination.
• Manage training logistics such as attendance tracking for funded courses, sharing learning materials, hosting Zoom sessions, setting up classrooms, and arranging catering.
• Help ensure programmes are delivered on time and in an organised manner through careful planning and coordination.

Client service excellence

• Handle walk-in, email, WhatsApp, and phone enquiries independently.
• Respond to learners and stakeholders promptly and accurately.
• Maintain a consistently strong service experience across all participant touchpoints.

Stakeholder and cross-functional coordination

• Work with internal teams such as Events, Facilities, Sales & Marketing, and Finance to support smooth delivery.
• Keep communication aligned with trainers, learners, and external partners.
• Assist with engagement efforts and help ensure programme goals continue to match changing needs.

Agile execution and operational management

• Keep track of timelines, risks, and dependencies to support fast deployment.
• Identify likely delays early and take action to reduce disruption.
• Respond quickly when priorities or external conditions change.

Performance monitoring and quality management

• Monitor KPIs related to programme delivery and strategic outcomes.
• Review training feedback and highlight quality concerns for improvement.
• Support reporting tasks and ongoing enhancement of programme effectiveness.

Compliance and financial administration

• Handle funding claims, including TPGateway, while meeting compliance requirements.
• Process vendor invoices and assist with financial tracking.
• Keep records accurate and audit-ready for governance purposes.

Ad-hoc and project support

• Provide support for special projects and changing organisational priorities.
• Take part in outreach efforts to increase awareness of programmes.

Requirements

The role suits someone with strong coordination ability, excellent organisation, and the confidence to manage multiple workstreams in a fast-moving environment. Experience in higher education, education, engagement, events management, or a professional membership body is beneficial. A genuine interest in learning about the accountancy sector is essential.

Terms and conditions

This position is based in Singapore and is offered as a full-time remote role.

Additional expectations

The successful candidate should be comfortable using AI tools to improve efficiency and effectiveness, and should be able to work both independently and as part of a team.