Product (Technical) Associate

Company Overview

Established in 2014, Circles is a global technology firm revolutionizing the telecommunications sector through its innovative SaaS platform. This platform enables telecom operators worldwide to swiftly launch new digital brands or update existing ones, accelerating their evolution into technology-driven companies. Circles collaborates with top telecom operators across various regions, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, crafting future-forward telecommunications and digital experiences for millions globally.

Besides its SaaS offering, Circles runs three other specialized businesses: Circles.Life - a leading digital lifestyle telecom brand in Singapore powered by Circles’ platform, Circles Aspire - a global Communications Platform-as-a-Service (CPaaS) provider, and Jetpac - a travel technology company delivering innovative eSIM roaming and travel connectivity solutions.

Role Overview

We seek a technically proficient and proactive Product (Technical) Associate to aid the launch and ongoing growth of a new digital telecom brand in the MENA region. This role acts as the main technical interface between Circles’ platform and local telecom partners, ensuring smooth integrations, resolving technical challenges, and adapting global product features to local market needs to enhance customer satisfaction.

Key Responsibilities

• Act as primary technical liaison with senior stakeholders from partner organizations, delivering responsive and effective support.
• Engage in partner onboarding and integration sessions to ensure flawless API integration, system configuration, and alignment with Circles' platform standards.
• Manage technical queries and operational issues from partners; troubleshoot directly and escalate complex matters to internal teams for resolution.
• Continuously monitor platform performance indicators, identifying trends and opportunities to enhance SLAs, SLOs, and SLIs.
• Oversee compliance with technical service levels agreed upon with partners, ensuring issues are proactively tracked and resolved timely.
• Support commercial discussions with customers, especially those involving technical elements, in coordination with the commercial team.
• Take ownership of technical project scope, budgeting, resource planning, and procurement; coordinate timelines and infrastructure delivery as required.
• Collaborate effectively with internal teams and external vendors to synchronize technical activities with project timelines and marketing plans.
• Collect customer and partner feedback, document learnings, contribute to best practices, and develop technical documentation and customer-facing materials.
• Assist in roadmap planning by coordinating with Circles SaaS Platform and Digital Advisory & Support Services teams to prioritize localization and address market-specific requirements.

Candidate Profile

• At least 5 years of experience in technical customer success, solutions engineering, or product integration, ideally within telecom, consumer SaaS, or digital platform contexts.
• Proven capability in managing technical stakeholder relationships and executing complex platform integrations.
• Strong knowledge of service-level management and performance reporting frameworks.
• Familiarity with telecom systems such as BSS/OSS, network APIs, or customer experience orchestration platforms is advantageous.
• Analytical thinker with practical experience using SQL or dashboard tools for data insights.
• Experience in startup environments or MENA B2C telecom/digital consumer sectors and demonstrated project management skills are preferred.
• Excellent communication, problem-solving skills, and a collaborative, proactive work attitude.

Diversity & Data Privacy

Circles champions diversity and inclusion, ensuring equal opportunity regardless of race, nationality, gender, disability, or age. Candidates consent to Circles' Data Protection and Privacy Policy upon application, acknowledging their rights and the handling of personal information solely for recruitment purposes.

Additional Information

Recruitment agencies should note that resumes will only be acknowledged if the agency is part of the preferred supplier partnership program. Unsolicited resumes submitted outside our official ATS will not be recognized or compensated.