Procurement Professional at IBM Bangalore - Open to Fresh Graduates and Experienced

About the Role

IBM is actively recruiting for the position of Procurement Professional based in Bangalore, India. This opportunity welcomes graduates from any discipline, freshers, and candidates with up to one year of relevant experience, particularly in customer support or inquiry management.

Key Responsibilities

• Process purchase requisitions and generate purchase orders accurately.
• Support purchasing activities related to indirect procurement and assist the sourcing team.
• Address and resolve inquiries from clients, stakeholders, internal teams, suppliers, and accounts payable.
• Facilitate contract enablement and manage content effectively for clients.
• Coordinate purchase order transmissions to suppliers and expedite deliveries as required.
• Manage goods and services claims as well as serve as an escalation point for customer issues.
• Modify or close purchase orders and handle reporting activities diligently.
• Generate detailed reports such as Open Purchase Orders, Blanket PO expiration, and Contract expiration in the required formats.
• Maintain up-to-date records of processed transactions.
• Prioritize tasks and manage deadlines efficiently, juggling multiple responsibilities simultaneously.
• Exhibit strong interpersonal skills to collaborate effectively with teams and client stakeholders.
• Demonstrate a positive attitude, planning abilities, curiosity, self-discipline, and readiness to work in rotational shifts.
• Perform additional duties as assigned to support team objectives.

Required Skills and Qualifications

• A graduate from any field, with 0 to 1 year of relevant experience in customer support or inquiry management; freshers are encouraged to apply.
• Strong problem-solving abilities, capable of timely identification and resolution of issues using insightful analysis.
• Excellent customer service skills, including managing challenging or sensitive situations, responding promptly to client needs, and fulfilling commitments.
• Effective interpersonal communication, respecting confidentiality and active listening.
• Proficient verbal communication skills, able to engage with suppliers and clients via phone and email, clarifying doubts and responding thoughtfully.
• Clear and informative writing skills with the ability to comprehend and interpret written information accurately.

Additional Information

This position is a full-time role at IBM's Bangalore location. Salary packages will adhere to the standard company policies. The role requires working in rotational shifts and maintaining a professional, committed approach to team collaboration and client servicing.