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About the Role

Adam & Eve Inc. is seeking dedicated and customer-oriented Process Associates for Levels 1 through 3 to join their Voice Process team at their Coimbatore facility. This full-time position requires handling phone-based customer interactions to provide effective support and ensure excellent service quality. Both freshers and experienced professionals passionate about effective communication and customer service are invited to apply.

Key Responsibilities

Professionally manage inbound and outbound calls with customers.
Accurately identify customer needs and offer suitable solutions.
Resolve queries promptly while upholding high service standards.
Document customer conversations correctly in company systems.
Refer more complex issues to specialized teams as necessary.
Consistently meet designated productivity and quality benchmarks.
Maintain a courteous and positive demeanor during interactions.

Eligibility and Requirements

Open to both freshers and candidates with up to 3 years of experience.
Minimum educational qualification: Any Graduate, Diploma, or Preferably Higher Secondary.
Must be willing to work on-site at Coimbatore location.
Possess good communication and interpersonal skills.
Basic computer proficiency is essential.
Language fluency is required in one of the following sets:
- Tamil and English
- Tamil, English, and Hindi
- Any South Indian language (Tamil, Telugu, Kannada, Malayalam) with Hindi

Preferred Abilities

Strong verbal communication aptitude.
Customer service-oriented approach.
Adept at problem-solving.
Active listening capability.
Teamwork skills.

Why Work With Adam & Eve Inc.?

Opportunity for freshers to join and grow professionally.
Clear pathway for career advancement from Level 1 to Level 3.
Supportive and professional workplace environment.
Merit-based growth and learning prospects.

Process Associate (L1 – L3) - Voice Process

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