People Partner - Consumer Relationships

About the Role

We have an exciting full-time opportunity for a People Partner, reporting to the People Transformation & Change Director, to collaborate closely with senior leaders within Consumer Channels. This business manages a deposits portfolio exceeding 300bn, supports approximately 25 million retail customers, and is pioneering advancements in personalized consumer banking experiences across digital, telephony, and in-person services. With around 12,000 colleagues, Consumer Channels represents a dynamic and high-impact segment of Consumer Relationships, focused on driving customer excellence through streamlined, innovative ways of working in a rapidly evolving market landscape.

Key Responsibilities

• Work as a strategic People Partner with the Consumer Channels Executive team to translate business priorities into actionable people strategies and measurable results, collaborating with People & Performance (P&P) Centres of Excellence.
• Drive the implementation of the Consumer Channels people strategy aligned with broader Consumer Relationships and Group People plans, embedding organizational purpose and values.
• Lead workforce and capability planning, utilizing data insight to manage demand, capacity, organizational design, role development, and skills enhancement across digital, telephony, and face-to-face platforms.
• Facilitate and sustain rapid change by partnering with P&P colleagues to implement new initiatives, products, and policies optimized for customer-facing operational environments.
• Enhance the operating model and workflows to boost efficiency, reduce barriers, and improve colleague productivity and experience.
• Promote leadership effectiveness and team performance through coaching, talent management, and team development that builds inclusive, high-performing leadership groups.
• Collaborate within the People Partnering team to share insights, refine processes, and deliver cohesive outcomes, embracing agile methodologies and integrating AI tools to augment impact.

Candidate Profile

• Proven excellence in relationship management, coaching, and influencing, built on trust, integrity, and authenticity.
• Strong communication skills with an ability to connect broader contexts, craft compelling narratives, and synthesize complex information.
• Adept problem solver with innovative thinking and a proactive, collaborative approach.
• Ability to prioritize effectively and focus on high-impact tasks.
• Competent in analyzing diverse data sets to support informed workforce planning and decision-making.
• Knowledgeable about organizational and industry dynamics with a passion for integrating external insights.
• Expertise across core HR disciplines, complemented by experience operating within senior leadership teams.

Working Environment and Culture

This role is based in the UK with a hybrid working pattern requiring at least 40% in-office presence at offices in Bristol or Leeds. We support inclusivity every day and foster a culture that reflects modern society's diversity. As a Disability Confident Leader, we provide reasonable workplace and recruitment adjustments to support disabilities, long-term health conditions, and neurodiversity. Occasional travel may be required.

Benefits

• Generous pension contributions up to 15%
• Annual performance-related bonus scheme
• Opportunities to participate in share schemes, including free shares
• Discounted shopping and other lifestyle-adaptable benefits
• 30 days annual leave plus bank holidays
• Comprehensive wellbeing programs and generous parental leave options

Inclusion Statement

We are dedicated to creating an inclusive workplace where all colleagues can fully be themselves, excel, and contribute. Our commitment includes early diversity targets, health initiatives like menopause support, and programs supporting colleagues managing cancer.