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About Xtend Healthcare

Xtend Healthcare exists to assist clients in surpassing their financial health objectives. Through the reimbursement cycle, our expert clinical and scalable solutions address programmatic demands. Utilizing advanced technology and analytics to monitor progress, we uphold accountability in achieving set targets. We are committed to fostering long-term careers by investing in your professional growth and personal development, believing that your achievements reflect our success.

Position Overview

The Patient Services Representative - Registration is instrumental in completing patient registration and scheduling for hospital or physician services. This fully remote position, operating within the Hawaii Time Zone, requires flexibility to comprehend complex hospital systems and communicate effectively with patients, healthcare providers, physician offices, and payers ensuring complete and accurate data collection. The role involves adhering to company, client, and federal standards, contributing to process improvement and reporting.

Key Responsibilities

Meet or surpass productivity goals specific to the business line.
Perform patient registration following clinical triage, verifying health plan coverage accurately.
Document patient demographics and health insurance information precisely.
Support activities including access registration, insurance verification, and authorization processes.
Reach out to physician offices and payers to follow up on eligibility and authorizations.
Maintain high-quality scoring and accuracy on all handled accounts.
Operate independently, making responsible decisions and prioritizing work to meet objectives with minimal supervision.
Conduct timely follow-ups to prevent cash loss on assigned accounts.
Serve as a knowledge resource within the team.
Understand client host system operations at an advanced level.
Thoroughly document account actions and resolutions in the patient accounting system.
Ensure all accounts are processed according to client standards and federal regulations.
Comply with federal, state, department, division, and compliance policies.
Maintain clear and accurate documentation of all account contacts and attempts per company and client guidelines.
Engage in ongoing education and training for industry career development.
Stay informed and compliant with federal and state laws governing phone communications and collections, including HIPAA, FDCPA, Privacy Act, and FCRA.
Participate in management-directed training sessions and share knowledge with colleagues.
Immediately apply new information and policy changes into daily work routines.

Education and Experience Requirements

High school diploma or equivalent.
Preferred: Minimum of 1 year experience in Access Registration or front office physician healthcare role.
Preferred: At least 3 years of experience in hospital or physician operations.
Minimum 1 year of basic computer proficiency, including MS Office apps such as Outlook, Word, and Excel.

Additional Preferred Qualifications

Experience with Epic hospital systems.
Understanding of communication regulations concerning HIPAA, TCPA, and FCC rules.
Familiarity with insurance payers such as Medicare, Medicaid, Commercial, and Workers Compensation.
Experience working remotely.

Skills and Abilities

Excellent customer service skills with a flexible and client-focused approach.
Strong verbal and written communication capabilities.
Proficiency with hospital registration/billing systems and Microsoft Word and Excel.
Ability to adhere to regulations from state, federal, and third-party coverage protocols.
Alignment with the mission, vision, and values of Xtend Healthcare and its clients.
Capacity to multitask, prioritize, and respond swiftly to issues in a dynamic setting.
Competence in posting transactions across multiple systems.
Analytical and problem-solving skills.
Ability to work independently with minimal supervision.

Benefits Provided

Medical, dental, and vision insurance options.
401(k) retirement program.
Annual paid time off of 80 hours.
Nine paid holidays per year.
Tuition reimbursement opportunities.
Prospects for professional advancement.

Work Conditions and Physical Demands

Reasonable accommodations are available for individuals with disabilities. The position requires regular use of office equipment with eye-hand coordination and manual dexterity. Employees are expected to work at a computer for 6-8 hours daily in an environment subject to interruptions. Prolonged sitting is typical, with occasional lifting of materials up to 20 pounds. Job duties may involve elevated stress during busy periods and multiple deadlines.

This job description serves as a guide reflecting essential functions and duties, but it is not exhaustive. Additional tasks and requirements may be assigned by supervisors as necessary.

Patient Services Representative II - Registration (Remote, Hawaii Time Zone)