Patient Scheduler II

About Orchestrate Consulting Group

Orchestrate Consulting Group focuses on connecting job seekers with carefully vetted and coordinated career opportunities aligned with their goals. Unlike staffing agencies, they curate and verify openings from reputable employers to provide reliable job matches.

Position Location

South University Clinic

Department

1006860 SCHEDULING - EH SS

Job Summary

The Patient Scheduler II plays a key role in registering and scheduling patients efficiently and professionally for appointments, procedures, tests, and other clinical services. This role requires managing incoming calls, completing referral and follow-up requests, and coordinating with patient care teams to ensure timely and appropriate care delivery. Additional responsibilities include patient checkout, scheduling follow-up visits based on physician instructions, and providing patients with cost estimates and appointment itineraries.

Level II Patient Schedulers must exhibit proficiency in scheduling across multiple service lines within Essentia Health while handling high call volumes and extensive work queues in a complex clinical environment.

Key Responsibilities

• Identify, register, and schedule patients accurately including after-visit summaries and providing cost estimates.
• Manage patient checkout and coordinate scheduling for procedures and laboratory tests, ensuring all required patient documents and signatures are obtained.
• Support various Population Management, Chronic Disease Management, and Accountable Care Organization initiatives through patient registries and outbound calls.
• Perform comprehensive pre-registration for all patients making appointments, including updating guarantor information and verifying insurance eligibility.
• Coordinate ancillary and procedure scheduling services as needed.
• Handle incoming calls, referral and follow-up queues, and ticket scheduling efficiently.
• Enter data accurately into the electronic health record while communicating with patients.
• Collaborate with clinical and support staff teams to deliver excellent customer service and promote positive clinical outcomes.
• Perform additional clerical duties as assigned.

Qualifications

• Minimum one year of clinical healthcare experience OR
• One year of experience as a Patient Scheduler I OR
• One year of experience in a contact or call center environment.

Work Schedule and Environment

• Position is remote with possible hybrid options.
• Day rotation shift in the United States.
• No weekend, holiday, or on-call obligations.
• This is a full-time role.

Benefits

Essentia Health offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance options tailored to employee needs. The benefits also include a 401(k) plan with employer contributions, training and professional development opportunities such as tuition reimbursement, and educational programs. Flexible scheduling, generous time off, and wellness resources for physical, mental, and emotional health support work-life balance. Eligibility for benefits may vary; refer to benefit summaries or contact HR for details.