Office Administrator / Project Estimator

About the Role

We are seeking a skilled Office Administrator / Project Estimator based in Dehradun, Uttarakhand, responsible for managing communications with US clients, scheduling jobs, preparing estimates, reporting, and handling basic accounting alongside administrative duties. This is a full-time permanent position involving night shifts tailored to 24×7 operations.

Responsibilities

• Handle incoming calls, emails, and inquiries from US customers professionally.
• Oversee job scheduling, progress tracking, documentation, and preparing accurate estimates.
• Ensure customer satisfaction by resolving complaints efficiently.
• Generate reports, invoices, and maintain records along with compliance documents.
• Support basic accounting tasks including payroll, expense management, and banking coordination.
• Utilize Microsoft Office and project management software for various tasks.
• Coordinate effectively with customers, vendors, staff, and management teams.
• Maintain organized records and ensure timely completion of assigned tasks.

Requirements

• Mandatory experience: Minimum two years handling US voice process client calls.
• Excellent verbal and written English communication skills.
• Bachelor's degree required; degree in Accounting or Engineering preferred.
• Strong skills in Microsoft Office applications.
• Ability to multitask while demonstrating strong organizational and analytical capabilities.
• Willingness and availability to work night shifts.
• Previous experience in international BPO/KPO US processes is highly advantageous.

Compensation and Benefits

• Monthly gross salary starting at ₹40,000.
• Eligibility for monthly performance bonuses.
• Training period includes stipend.
• Health insurance coverage.
• Provident Fund contributions.
• Leave encashment benefits.