IT Support Specialist II

Company Overview

Nielsen is dedicated to shaping a better media future by delivering insightful data that influences client decisions and produces outstanding outcomes. Our global team is committed to capturing audience engagement across all content platforms, ensuring we remain pioneers in the evolving media landscape. Joining Nielsen means becoming part of a dynamic team that values excellence, persistence, and impactful collaboration.

Team and Role

This position offers the chance to collaborate with an international team, supporting infrastructure service delivery across Nielsen's Saudi Arabia and GCC offices. There is potential to expand responsibilities to assist other countries remotely, fostering daily interaction with colleagues from diverse cultural backgrounds.

Key Responsibilities

• Install, configure, upgrade, patch, troubleshoot, and maintain operating systems and third-party software.
• Work alongside global infrastructure teams on standardized image deployments.
• Manage procurement activities including creating purchase orders.
• Support users in utilizing Google Workspace applications effectively.
• Maintain accurate records of hardware inventories and mobile devices.
• Prepare, reinstall, and image laptops and desktops in alignment with refresh cycles and corporate growth.
• Log and manage service requests utilizing ServiceNow.
• Liaise with third-party vendors as needed.
• Comply with Nielsen policies regarding laptops, desktops, and mobile devices.
• Troubleshoot and resolve issues related to mobile devices and printers.
• Generate hardware and software status reports upon request.
• Ensure adherence to strict ticket resolution service level agreements (SLAs).
• Install servers, storage systems, and network devices following technical guidance.
• Monitor the backup environment to sustain high success rates.
• Deliver high-quality infrastructure support locally while coordinating with regional and global teams.
• Maintain operational adaptability to meet evolving IT support requirements.

Qualifications and Experience

• Proficient in Microsoft operating systems.
• Solid experience with Google Workspace.
• Good foundational knowledge of Linux operating systems.
• Basic understanding of networking and storage concepts.
• Fluency in both spoken and written English and Arabic to communicate technical information clearly.
• At least 2 to 3 years of experience in a comparable IT support position.
• Effective communication skills with users across various technical expertise levels.
• Customer-focused approach with commitment to service excellence.
• Eagerness to learn continuously and adapt to emerging technologies.
• Willingness to travel occasionally as business needs dictate.
• Current residence in Riyadh, Saudi Arabia.

Additional Information

Be vigilant against fraudulent schemes targeting job seekers for personal information or money. Official Nielsen recruiters initiate contact only via recognized job portals or email addresses ending with @nielsen.com. Exercise caution towards communications from unofficial sources or personal emails claiming to be from Nielsen. Confirm the legitimacy of any job offer by direct contact through Nielsen's verified communications channels.