IT Support Officer (Entry / Junior)

About the Role

We are seeking a motivated IT Support Officer at the entry or junior level to join our expanding team. This full-time, remote position based in Bahrain is ideal for technology enthusiasts who enjoy solving technical problems and supporting user productivity.

Key Responsibilities

• Deliver first-level technical assistance for hardware, software, and network issues.
• Troubleshoot and resolve user questions via phone, email, chat, or remote support platforms.
• Install, configure, and maintain IT equipment such as computers, laptops, and printers.
• Manage user accounts, permissions, and assist with password recovery processes.
• Conduct regular system maintenance, software updates, and installations.
• Record support cases, solutions, and technical guidelines accurately.
• Support inventory management and tracking of IT assets.
• Work collaboratively with internal teams to maintain reliable and efficient IT services.

Candidate Requirements

• Foundational knowledge of computer hardware, operating systems, and networking principles.
• Experience or familiarity with Windows, Microsoft 365, or equivalent business applications.
• Understanding of ticketing systems or remote troubleshooting tools is a plus.
• Strong analytical and problem-solving capabilities.
• Excellent communication skills combined with a customer-centric attitude.
• Capability to prioritize assignments and perform well within team environments.
• Willingness to continually learn and advance technical proficiency.

Benefits Offered

• Opportunity to gain practical experience with contemporary IT systems and corporate technologies.
• Mentorship from seasoned IT experts.
• Access to ongoing training and opportunities for career growth.
• Involvement in diverse technical support and infrastructure initiatives.
• A collaborative and technology-focused workplace culture.
• Competitive salary along with a comprehensive benefits scheme.