IT Service & Support Desk Technician

About the Role

Campbell Property Group (CPG), a leading Australian residential construction and property development firm, is looking for a motivated L1 Service and Support Engineer to join their IT department based at the Norwest Head Office. This position will focus on providing first-level IT support and exceptional customer service to employees across the organization.

Key Responsibilities

• Deliver first-line technical assistance to staff through various channels including phone, email, and chat.
• Identify, diagnose, and resolve basic issues related to hardware, software, and networking.
• Support setup, configuration, and maintenance of IT systems associated with property management tools.
• Collaborate with senior L2 engineers by escalating complex problems to ensure prompt solutions.
• Maintain comprehensive documentation of all support interactions using the ticketing system.
• Participate in system testing and quality assurance for software updates.
• Train new employees on hardware usage, software tools, and IT best practices.
• Stay informed about the latest IT industry trends, tools, and best practices.
• Assist in developing FAQs and support documentation to enhance service efficiency.

Candidate Profile

• Possess a degree or equivalent qualifications in IT, Computer Science, or related disciplines, or equivalent practical experience.
• Have 1 to 2 years of experience in a service and support role, with familiarity in desktop support, system administration, and endpoint management.
• Proficient in configuring and deploying computer hardware and software.
• Experience with IT Service Management (ITSM) platforms, ticketing systems, and remote support tools.
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, and firewall concepts.
• Working knowledge of cloud applications, mobile device management, Active Directory, user access, and password protocols.
• Strong customer service aptitude with a friendly and approachable demeanor.
• Highly organized, detail-conscious, and committed to accuracy and efficiency.
• Proactive problem solver focused on enhancing IT service delivery.
• Excellent communication skills and works well within a team environment.

Benefits and Perks

• Health and wellness benefits, including gym discounts, health insurance, and annual nutrition and fitness assessments.
• Discounts on retail, travel, groceries, and lifestyle products.
• Savings opportunities on home building, trades, suppliers, and utilities.
• Continuous learning and professional development through the CPG Academy.
• Generous leave entitlements including parental, volunteer, and community service leave.
• Comprehensive wellbeing support programs for employees and their families, including Employee Assistance Programs, financial coaching, and health initiatives.

About Campbell Property Group

CPG is dedicated to improving Australian lifestyles through quality residential homes, vibrant communities, and expert financial solutions. Their businesses include Clarendon Homes, Domaine Homes, CPG Estates, and Loan Market Elevate. With over 40 years of experience, the Group is known for quality, integrity, and excellent customer service. The company promotes a diverse and inclusive workplace and is an equal opportunity employer.