IT Service Desk and Support Technician

About the Royal Flying Doctor Service SA/NT

The Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT) is a recognized leader in delivering aeromedical and primary healthcare services to remote, rural, and regional communities in South Australia and the Northern Territory. Their five-year strategic plan focuses on expanding as a progressive, responsive, and connected healthcare provider for Australians.

Role Overview

This role involves delivering customer-centric IT services to RFDS SA/NT employees. As part of a collaborative team, the IT Service Desk and Support Technician will provide timely and effective assistance for IT and equipment concerns, both onsite and remotely. The role includes maintaining network, hardware, and software systems while continually improving support procedures to enhance service quality.

Key Responsibilities

• Provide prompt service desk IT assistance to employees across various locations.
• Record, diagnose, and resolve IT issues within assigned permissions, documenting all outcomes and escalating unresolved problems appropriately to support analysis and sustained customer experience.
• Efficiently maintain computer systems, networks, and IT assets while managing telecommunications and electronic devices with minimal downtime.
• Support regional IT representatives and manage equipment during site visits as necessary.

Candidate Profile

• Customer-oriented with strong communication skills, organization, and problem-solving abilities.
• Proactive, detail-focused, adaptable, and capable of effectively prioritizing workload.

Qualifications & Experience

• Certificate or Diploma in Computer or Information Technology discipline.
• At least 1 year of IT support experience involving network services, Windows/iOS devices, and remote desktop support within a wide area network context.
• Skilled in hardware setup and basic troubleshooting, with experience managing small IT projects.

Benefits

• Challenging and engaging work environment with support for professional development.
• Remote area housing allowance.
• Generous salary packaging options up to $15,899 for living expenses plus $2,650 for meals and entertainment.
• Free onsite parking.
• Comprehensive orientation and training programs.
• Reward and recognition systems including Employee Value Awards.
• Access to Learning Management System and Employee Assistance Program.

Additional Information

For further details or a confidential discussion about this role, candidates can reach out to the People and Culture Business Partner, Robyn Lacey, or contact the recruitment team via the provided communication channels. Applications close at 11:59 pm on Monday 3 August 2026. Late or email submissions are not accepted. Early applications are encouraged as the right to appoint before the closing date is reserved. The Royal Flying Doctor Service promotes an inclusive work environment and strongly encourages Aboriginal and Torres Strait Islander applicants to apply.