Internal Account Manager

About Exclusive Networks

Exclusive Networks is a global specialist in cybersecurity go-to-market solutions, delivering a diverse portfolio of products and services to partners and end customers. With operations spanning more than 45 countries and customer reach extending to over 170 countries, the company combines extensive local expertise with the scale of a unified global enterprise. Their vendor portfolio includes top industry leaders, offering services such as managed security, specialized technical accreditation, and training, tailored to evolving technologies and dynamic business models.

Role Overview

The role of Internal Account Manager involves providing operational and partner support within the cybersecurity distribution sector. Acting as a key communication bridge between channel partners and internal teams, you will manage partner inquiries, prepare pricing quotations, oversee order processing, and deliver post-order assistance. Accuracy, adherence to service-level agreements, and diligent CRM documentation are critical responsibilities.

Key Responsibilities

• Act as the primary operational liaison for designated channel partners, ensuring professional, prompt, and consistent communication.
• Address partner queries within a two-hour SLA, upholding high standards of service excellence.
• Create, verify, and issue precise pricing quotations aligned with approved commercial and internal guidelines.
• Coordinate order placements, ensuring they are complete, accurate, and compliant with company policies.
• Provide timely updates concerning order status, inventory levels, and anticipated delivery schedules.
• Maintain comprehensive and current entries within the CRM system, encompassing partner opportunities, activities, and sales pipeline status.

Candidate Profile

• Minimum educational qualification: Matriculation.
• At least two years' experience in account management, sales support, or related roles.
• Background in IT distribution, channel sales, or vendor relations is preferred.
• Knowledge of cybersecurity vendor products and procedures is beneficial.
• Excellent communication skills for professional interactions with internal teams and external partners.
• Strong organizational abilities with a capacity to manage multiple tasks efficiently in a fast-paced environment.
• Meticulous attention to detail to ensure accuracy across quotations, orders, and system records.

Company Values and Affirmation

Exclusive Networks is committed to fostering a diverse and inclusive workforce, firmly believing that varied experiences lead to superior solutions and decisions. They uphold equal employment opportunity principles, recruiting solely based on merit, qualifications, and business needs, without discrimination based on race, religion, gender, nationality, disability, or other protected characteristics.

The company values data privacy and encourages applicants to review their Recruitment Data Protection Policy before submitting personal information.

Application Encouragement

If you believe you are the right fit for this position, you are encouraged to apply and become part of a team dedicated to shaping a trusted digital future.