Inside Sales Representative I (Australia)

Role Overview

InComm Payments is a global payments technology company with more than 30 years of history. The business operates across 35 countries, employs over 3,000 people, holds 400+ technical patents, and supports a retail distribution network of more than 525,000 points. It partners with leading merchants and well-known brands worldwide, with a strong emphasis on innovation, quality, passion, integrity, responsibility, and employee growth.

The Inbound Sales Representative for Australia is responsible for handling incoming sales enquiries and leads, turning interest into revenue through prompt and professional follow-up. The role centers on qualifying prospects, closing standard deals against business KPIs, and partnering with internal teams on larger or more complex opportunities to support strong customer outcomes and long-term growth.

Responsibilities

• Monitor and respond to incoming sales enquiries from approved channels such as web, email, phone, and partners.
• Assess and qualify inbound opportunities by reviewing fit, requirements, urgency, and commercial potential.
• Keep CRM records complete, accurate, and current for every customer interaction.
• Take ownership of the inbound sales journey from first contact through to deal closure.
• Work toward agreed conversion targets and sales performance goals.
• Spot ways to improve conversion through stronger qualification, follow-up, and client engagement.
• Partner with sales leadership and cross-functional teams, including Partnerships, Product, Operations, and Finance, on higher-value or customized deals.
• Assist with deal structuring, pricing conversations, and client communications when needed.
• Hand over opportunities smoothly when they move beyond standard inbound scope.
• Maintain timely, professional, and clear communication with prospective and existing clients.
• Share accurate information on products, pricing, and processes based on customer needs.
• Deliver a consistently strong customer experience throughout the sales cycle.
• Track performance against inbound response time, conversion rate, revenue from inbound opportunities, and CRM hygiene.

Requirements

• At least 1 year of experience in a commercial or business-facing role.
• University degree or other higher education in a relevant field preferred.
• Strong verbal and written communication skills, with the confidence to call, engage, and build rapport with prospects.
• Persuasive, target-driven, and comfortable working toward sales goals.
• Energetic, approachable, and professional in manner.
• Self-driven and able to work with limited supervision.
• Strong time management skills with the ability to juggle multiple priorities.
• Solid understanding of company services.
• Resilient when facing rejection and able to maintain a positive approach.
• Capable of working independently as well as collaboratively within a team.
• Good computer literacy, including Microsoft Office tools such as Teams, Word, PowerPoint, Outlook, and Excel.
• CRM experience, preferably Salesforce, is an advantage.
• Eligible for the Employee Referral Bonus Program – Tier I.

Additional Information

This is a full-time onsite position based in Richmond, Victoria, Australia.

No salary, stipend, vacancy count, or start date was provided in the source information.