Indirect Procurement Administrator

Overview

Sprinklr is a leading AI-driven platform specializing in Unified Customer Experience Management, enabling brands to deliver personalized and consistent customer interactions across multiple touchpoints. Trusted by over 1,900 enterprises including 60% of the Fortune 100, Sprinklr integrates social media management, marketing, advertising, customer feedback, and contact center solutions to unify data and facilitate actionable insights in real time.

Role Summary

The Indirect Procurement Administrator plays a vital role within the procurement department, responsible for the accurate processing of procurement requests, vendor data management, and creating purchase orders in line with company policies. This position ensures purchasing operations run smoothly while maintaining compliance and documentation integrity throughout the procure-to-pay process.

Key Duties

• Verify procurement requests for accuracy, completeness, and adherence to internal procurement policies.
• Establish and maintain comprehensive vendor profiles within the procurement system, ensuring all relevant documents such as contracts, tax forms, and compliance paperwork are current and accurate.
• Review and validate supporting documentation prior to approval and purchase order issuance.
• Manage electronic signature workflows via platforms like Docusign, monitoring progress and resolving any issues.
• Create, issue, and track purchase orders for approved procurement activities.
• Act as liaison for internal teams regarding procurement request status, required documents, and procedural inquiries.
• Coordinate with external vendors to resolve discrepancies related to vendor setup, documentation, or purchase orders.
• Maintain procurement records conforming to company policies and regulatory standards to ensure audit readiness.
• Contribute to continuous improvements in procurement processes and controls.
• Analyze process reports to identify and address bottlenecks with vendors and internal stakeholders.

Required Qualifications

• Exceptional attention to detail with a strong aptitude for spotting documentation errors or inconsistencies.
• Prior exposure to procurement, purchasing, or full procure-to-pay cycle operations.
• Knowledge of vendor onboarding and master data management principles.
• Proficiency in procurement platforms and use of electronic signature tools such as Docusign and ZIP.
• Capability to handle multiple procurement requests and strict deadlines in a fast-paced setting.
• Highly organized with strong administrative abilities.
• Excellent verbal and written communication skills to coordinate with diverse internal and external stakeholders.

Preferred Experience

• Familiarity with managing indirect procurement categories including IT, professional services, facilities, and marketing.
• Experience generating purchase orders within ERP or procurement systems, for example, NetSuite or ZIP.
• Understanding of fundamental procurement controls and audit practices.

Collaboration & Relationships

This role works closely with finance, legal, IT, marketing, product, and engineering internal teams, as well as vendors, service providers, and procurement and accounts payable departments.

Company Mission & Culture

Founded in 2009, Sprinklr aims to unify fragmented enterprise teams, tools, and data to foster meaningful customer connections. The company leads the Unified Customer Experience Management software category through its AI-native platform encompassing service, social, marketing, and insights modules. Sprinklr is committed to customer obsession, trust, teamwork, and accountability while fostering an inclusive and supportive work culture.

Employee Benefits & Commitment

Sprinklr offers comprehensive benefits focused on employee well-being, including optional healthcare coverage, paid time off for rest and personal time, and open mentoring programs for professional growth.

Diversity, Equity & Inclusion

The company embraces equal opportunity employment, respecting and valuing every individual regardless of race, religion, gender identity, age, disability, citizenship, or any protected status. Reasonable accommodations are available during the recruitment process upon request.

Security & Fraud Warning

Sprinklr warns candidates to beware of recruitment scams impersonating the company. It does not request money, personal unnecessary information, payments in cryptocurrency, or send communications from executives. Suspected fraudulent contacts should be blocked immediately.