Independent Sales Audit (ISA) Analyst - MGR

About OCBC

OCBC is Singapore’s longest-running bank, serving individuals and businesses since 1932. The organisation focuses on understanding customer needs deeply so it can deliver tailored support, solutions, and career opportunities that help people and businesses progress.

The bank is currently undergoing transformation, using technology and creativity to build a more future-ready learning culture. Its long-term goal is to be Asia’s preferred financial services partner for a sustainable future.

This role sits within Risk Analytics, Intelligence & Surveillance (RAISe), a specialist team under Singapore Consumer Financial Services (CFS) and reporting to the Head of CFS Risk and Prevention. The team’s mandate is to create a strong surveillance and continuous monitoring setup that supports timely and effective risk management. It does this through technology, analytics, and detection methods to surface, assess, and report important risk trends and incidents.

RAISe works closely with business stakeholders across CFS to reduce risk, meet regulatory and internal policy obligations, and keep overall exposure within acceptable limits while maintaining strong oversight of controls.

Role Summary

The Independent Sales Audit (ISA) team within RAISe is responsible for checking that sales representatives follow the applicable rules through post-transaction review work. The analyst role focuses on independent audits, complaint review, compliance monitoring, and process improvement.

Responsibilities

• Carry out the required checks under the Monetary Authority of Singapore (MAS) Balanced Scorecard framework, including client surveys, document verification, and mystery shopping, while ensuring compliance with bank policies and procedures.
• Track BSC outcomes, diagnose the main reasons behind major breaches and recurring mistakes, and drive corrective actions.
• Deliver training for new hires on vulnerable customer safeguards and the BSC framework, and support new supervisors in BSC reviews and complaint investigation work.
• Review customer complaints related to investment sales in an independent manner.
• Stay updated on regulatory changes as well as internal process and system developments, and reflect those updates in the audit approach.
• Use Robotic Process Automation (RPA) and Generative AI to improve and automate the independent sales audit workflow.
• Provide strong attention to detail, analytical support, and clear reporting throughout the audit process.

Requirements

• A degree is required, along with at least 3 years of sales compliance experience in the banking industry.
• Working knowledge of regulations covering the sale of investment products to retail customers, including the Financial Advisory Act and MAS guidelines on fair dealing.
• Strong analytical ability and meticulous attention to detail.
• Good command of Microsoft Excel, Word, and PowerPoint, with programming ability considered an advantage.
• Effective interpersonal, written, and verbal communication skills.
• Ability to keep pace with regulatory, policy, and operational changes.

Perks and Benefits

• Competitive base pay.
• A flexible benefits package designed to support different lifestyles.
• Community-focused initiatives.
• Access to leading learning and professional development opportunities.
• Support for employee wellbeing, growth, and career aspirations.

About the Opportunity

The role offers the chance to contribute to a high-impact risk and surveillance function within a major financial institution, while also helping modernise audit work through automation and AI-enabled methods.