- अनुभव
- कोणतेही
- पगार
- —
- रिक्त जागा
- 1
- पोस्ट केले
- १ तास आधी
- कार्य मोड
- कार्यालयात
- पात्रता
- Candidates with relevant incident management, SAP ticket triage, SLA handling, and RCA experience who can work in Bengaluru and manage client-facing operational issues are suitable for this role.
- सारांश
- अर्ज करणे आवश्यक आहे
तुम्ही जिथे काम कराल
नोकरीचे वर्णन
About the Role
Capgemini Engineering is looking for an Incident Manager in Bengaluru to oversee client-facing incident handling and help keep service disruptions under control. In this role, you will work at the center of critical issue management, coordinating updates, prioritization, escalation, and closure while ensuring stakeholders stay informed.
Key Responsibilities
- Serve as the main point of contact for clients during incidents and share timely progress updates along with concise executive-level summaries.
- Review, categorize, and follow SAP incidents so that ownership and priority are assigned correctly.
- Keep SLA commitments on track and manage escalations to support fast resolution in demanding situations.
- Coordinate incident advancement through to closure while aligning expectations across stakeholders.
- Carry out root cause analysis, document findings, and push corrective actions to prevent repeat issues.
Required Profile
- Excellent written and verbal communication skills with the ability to handle client conversations and executive reporting.
- Practical exposure to incident triage, tracking, and priority control, especially for SAP ticket environments.
- Good understanding of service management practices, SLA governance, and escalation handling.
- Ability to perform RCA and explain technical and operational findings clearly.
- Comfort working under pressure, with strong analytical thinking and confidence in client negotiations.
Why Join Capgemini
- Opportunity to build a long-term career through varied internal paths and guidance from experienced leaders.
- Access to wellness support such as health checks, telemedicine, insurance top-ups, elder care, partner coverage, and flexible work options for new parent support.
- Chance to contribute to advanced technology and engineering work with leading organizations and meaningful societal or environmental solutions.
About Capgemini
Capgemini is a global transformation partner focused on helping organizations move forward in both digital and sustainable directions. With a workforce of 340,000 people across more than 50 countries and over 55 years of experience, the company supports clients across the full business lifecycle through strategy, design, engineering, AI, generative AI, cloud, data, and industry expertise.
Additional Information
This is a full-time onsite role based in Bengaluru, Karnataka, India.