Human Resources Specialist

About SERP Forge

SERP Forge is a SaaS marketing agency dedicated to aiding software-as-a-service companies in expanding their online presence and transforming search traffic into measurable growth. The agency's specialties include SEO, backlink building, content marketing, and digital PR, emphasizing data-driven, sustainable growth. Operating in a fast-paced environment, team members collaborate remotely using modern tools to deliver impactful marketing results.

Role Overview

This full-time role, offering remote or hybrid work options, involves managing the daily HR operations at SERP Forge. The Human Resources Specialist will handle all aspects of the employee lifecycle, including onboarding, employment status changes, and offboarding. Responsibilities encompass administering HR policies, managing employee benefits programs, maintaining precise personnel records, and ensuring compliance with relevant regulations. The role also includes supporting managers with HR-related concerns, facilitating performance reviews and feedback, and driving employee engagement efforts. Collaboration with leadership is key to align HR initiatives with the company's culture, fostering an inclusive and positive workplace environment.

Qualifications and Skills

• Proven expertise in Human Resources and HR management, with a focus on operational support.
• Comprehensive understanding of HR policies and employee benefits, including compliance and administration.
• Experience in personnel management, record keeping, and supporting performance evaluation processes.
• Excellent communication and interpersonal skills, capable of effective conflict resolution within a remote, distributed team.
• Ability to manage confidential information with discretion, upholding ethical and professional standards.
• Proficiency in HRIS software and standard office productivity applications; experience within SaaS or digital agency settings is advantageous.
• Educational background in Human Resources, Business Administration, or related disciplines; possession of HR certifications such as SHRM-CP or PHR is a beneficial asset.