HR Officer – Employee Relations

Overview

This position in Doha, Qatar, involves managing human resource operations within a Strategic Business Unit (SBU) for Artan Holding, focusing on employee relations and HR policy compliance.

Key Relationships

• Internal: All company employees
• External: Vendors, government bodies, banking institutions, auditors

Primary Responsibilities

• Serve as a reliable contact for employees and managers within the assigned SBU, addressing workplace issues thoughtfully and confidentially.
• Investigate and resolve employee complaints and grievances with fairness and privacy.
• Mediate employee disputes to foster effective conflict management.
• Coordinate across various departments including Document Control, Government Relations, Recruitment, Procurement, Finance, Real Estate, and Maintenance to address staff matters efficiently.
• Prepare and review employment contracts and related personnel documents promptly.
• Maintain accurate employee records in HR systems ensuring timeliness and correctness.
• Respond promptly to employee payroll queries, HR policy questions, and requests for official certificates.
• Monitor attendance records to assure punctuality and proper leave application via the Employee Self-Service system.
• Provide accurate and timely information with supporting documentation to payroll to ensure error-free salary processing.
• Manage onboarding procedures including document collection for legal compliance, coordinating with government relations for work visa processing, assisting with family mobilization and accommodation, and facilitating induction programs.
• Execute offboarding processes such as exit interviews, visa cancellations, bank notifications, final settlements, insurance processing, and handling any deductions or recoveries.
• Compile and analyze exit interview feedback to detect patterns requiring HR attention.
• Assist in developing and updating HR policies in line with labor laws and best practices, communicating changes effectively to employees and management.
• Research employment laws and workplace trends to recommend policy updates and improvements, including regular HR handbook reviews.
• Ensure organizational adherence to employment laws and internal policies, assist with audits, and propose corrective actions for compliance gaps.
• Encourage and facilitate employee engagement initiatives such as surveys, recognition programs, wellness activities, and team events to enhance workplace satisfaction.
• Prepare and submit regular reports including daily activities, weekly case transactions, monthly audit outcomes, and quarterly/yearly HR metrics such as turnover and absenteeism.

Skills and Qualifications

• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict resolution capabilities.
• Approachable and empathetic approach to employee concerns.
• High ethical standards focused on fairness and equity.
• Detail-oriented with strong organizational abilities.
• Proactive and collaborative team player.
• Proficiency in English required; Arabic language skills considered an advantage.
• Sound knowledge of employment laws and regulations.
• Bachelor’s degree in Human Resources, Business Administration or related field; HR certification desirable.
• At least four years’ experience in HR with a specialization in employee relations.

Performance Metrics

• Measure employee satisfaction via surveys and feedback mechanisms.
• Track timely resolution of employee relations issues through weekly reporting.
• Ensure full compliance with HR policies, monitored regularly.
• Complete scheduled policy audits to maintain compliance standards.
• Report and resolve policy violations and employee grievances promptly.
• Complete a minimum of 15 skills training modules and participate in three HR seminars annually.
• Develop and implement at least three employee wellness or engagement initiatives yearly.

Additional Information

This job description is meant to be flexible to accommodate evolving business needs. Candidates are encouraged to suggest improvements to the role to their line manager.