Housing Support Manager - Rotorua

Position Overview

As the Housing Support Manager based in Rotorua, you will engage closely with a dedicated group of customers and their whānau to nurture enduring relationships that foster housing stability and overall wellbeing. This role involves direct customer visits at their Kāinga Ora homes and collaboration with key stakeholders to tailor ongoing support, including managing rent arrears and debt recovery efforts.

Key Responsibilities

• Provide comprehensive support to customers and their families to promote stable housing and social wellbeing.
• Establish and maintain meaningful, lasting community relationships that positively impact lives.
• Address and manage situations involving disruptive behaviour with sensitivity and skill.
• Conduct home visits and attend stakeholder meetings as needed, involving regional travel.
• Handle rent arrears and debt collection to support tenancy sustainability.

Candidate Profile

• Demonstrates strong relationship-building capabilities across diverse community backgrounds.
• Skilled at de-escalating emotionally charged situations and resolving complex client challenges.
• Comfortable and proficient in managing tenancy arrears and debt recovery processes.
• Technologically adept, capable of learning new systems swiftly.
• Experience in tenancy, emergency, or social housing sectors is advantageous.
• Knowledge of the Residential Tenancy Act is beneficial.
• Highly committed to supporting customers with challenging housing and wellbeing needs.
• Culturally sensitive approach, especially in relation to Māori and Pasifika communities.
• Must possess a current, full, clean New Zealand driver’s license; use of a pool vehicle will be provided.

Benefits and Work Environment

• Permanent full-time role located in Rotorua.
• Entitlement to five weeks of annual leave alongside additional employee benefits.
• Competitive salary package with flexible working arrangements to support health and balance.
• Opportunity to contribute significantly to community wellbeing and sustainable housing initiatives.

About Kāinga Ora - Homes and Communities

Kāinga Ora plays a pivotal role in New Zealand's housing system. Our daily mission is to shape quality living environments for today and the future. We emphasize transformational growth aimed at building a high-performing organisation, ensuring tenants live in warm, well-maintained homes, and fostering a supportive culture for our people with modern technology and learning opportunities.

Our Core Values

• Manaakitanga – Prioritizing people and care.
• Mahi Tahi – Collaborating effectively as a team.
• Whanake – Embracing boldness and innovation.

Application Details

Applicants must follow the official online process for submitting applications. Current employees should discuss their interest with their People Leader before applying. Applications close at 11:55 pm on Sunday, 23rd August 2026. Kāinga Ora embraces diversity and inclusivity, welcoming applicants from all backgrounds.