Housekeeping Assistant Manager

Company Overview

Darwin offers a unique Australian lifestyle with breathtaking harbour sunsets, vibrant markets, a lively food and bar scene, and easy access to world-renowned natural attractions such as Kakadu, Litchfield, and the Tiwi Islands. Novotel, Mercure, and ibis Darwin Airport Resorts are currently undergoing a significant $25 million upgrade, enhancing accommodation, dining, and event facilities amid tropical gardens that celebrate the Top End's spirit. These hotels form part of the global Accor network, which operates over 5,700 hotels in 110 countries, committed to responsible hospitality and cultural connection.

Role Description

We are looking for a professional, organised Housekeeping Supervisor to join our team. Collaborating closely with the Assistant Executive Housekeeper and Executive Housekeeper, you will ensure the hotel maintains outstanding cleanliness and consistently delivers high-quality guest experiences.

Key Responsibilities

• Oversee and assist the housekeeping team with daily operational tasks.
• Perform room inspections to uphold brand and cleanliness standards.
• Promptly handle guest requests and special requirements.
• Identify and report maintenance concerns, hazards, or malfunctioning equipment, and follow up to ensure resolution.
• Foster a positive and productive working environment within the team.
• Adhere to safe work practices and comply with Workplace Health and Safety (WHS) regulations.

Candidate Requirements

• Prior experience in housekeeping or hotel operations, ideally in a supervisory capacity.
• Ability to work effectively in a fast-paced environment.
• Meticulous attention to detail and dedication to maintaining high standards of presentation.
• Ability to work autonomously and demonstrate initiative.
• Strong communication skills and proficiency in English.
• Positive, team-oriented attitude with confident communication ability.
• Flexibility to work rotating shifts, including weekends and public holidays.
• Professional appearance with a commitment to outstanding guest service.
• Physically capable of performing manual tasks such as lifting, pushing, pulling, and navigating stairs.
• Must have full working rights in Australia; sponsorship is not available for this position.

Additional Information and Benefits

• Access to the ALL Heartist Program offering exclusive discounts on accommodation and dining at Accor properties worldwide.
• Family and friends can also enjoy discounts on accommodation, services, and events through this program.
• Participation in the Accor Live Limitless (ALL) loyalty program, earning status and reward points with every stay.
• Opportunities for career development through training platforms like Accor Academy and Typsy.