H&M Sales Advisor

About the Role

Join H&M as a Sales Advisor where you'll play a key role in delivering outstanding customer service by welcoming and guiding customers through the store and assisting them in selecting our products. Your knowledge of fashion and products will help provide customers with all the necessary information for a memorable shopping experience. You will also handle garment replenishment, care, presentation, and maintain a clean sales floor and stock area. Team collaboration is essential to create an excellent customer experience.

A Typical Day

Your day includes engaging with customers and supporting sales efforts to meet targets. You’ll promote the Customer Loyalty App and store sustainability initiatives while embodying the H&M brand positively. Keeping up with fashion trends and competitors, sharing knowledge with colleagues, adhering to store procedures, and participating in trainings will be part of your routine.

Retail Operations and Visual Merchandising

• Manage the entire garment cycle from unpacking to display, including steaming and care.
• Operate fitting rooms and checkout efficiently following established guidelines.
• Maintain the cleanliness and order of the sales floor and stockrooms.
• Support and maintain attractive displays and clear trend presentations following visual standards.
• Ensure adequate stock levels on the floor by replenishing products regularly.
• Utilize in-store technology and services such as OMNI services, Click & Collect, and Smart Store applications.
• Assist with store opening and closing procedures.
• Comply with all health and safety regulations applicable to the role.

Who You Are

• A passionate fashion enthusiast eager to share the latest styles and trends.
• Strongly committed to creating excellent customer experiences through proactive communication and support.
• Creative, curious, flexible, decisive, and motivated with a collaborative approach to work.
• Experienced in sales and customer service, ideally within fashion, retail, or related environments.

Benefits & Inclusion

H&M values diverse backgrounds and fosters an inclusive workspace where employees are welcomed to be themselves. You will benefit from access to Colleague Resource Groups, career development opportunities, comprehensive health and wellness programs, paid leave, and a personal employee discount across multiple H&M Group brands including COS and & Other Stories.

Compensation for this hourly position is $17.60 per hour, subject to variation based on qualifications. The company commits to reasonable accommodations for applicants with disabilities and supports fairness and equality in recruitment.

About H&M: A leader in fashion offering the latest trends, designer collaborations, and affordable wardrobe basics with a focus on quality and sustainability. H&M has been a values-driven organization for over 75 years, supporting a global talent community and inclusive culture.

Additional Information

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Optional skills-based online assessment used for candidate evaluation.
• Applicant data is handled securely and privacy guidelines are strictly followed.