Healthcare Administrator

About the Role

We are looking for a highly organized and proactive Healthcare Administrator based in South Africa to join our remote team. The position involves managing therapy session scheduling, maintaining up-to-date scheduling records, and ensuring smooth coordination to support uninterrupted service delivery. This job operates during US hours (9am-5pm EST).

Primary Responsibilities

• Accurately schedule therapy appointments within the designated scheduling platform.
• Maintain comprehensive therapist and client schedules to guarantee consistent care.
• Handle and process any schedule changes, cancellations, and reschedules promptly.
• Ensure all scheduling details remain current and precise.
• Coordinate scheduling efforts to optimize therapist availability and utilization.
• Track and manage sessions that have not been converted.
• Investigate and resolve any scheduling inconsistencies quickly.
• Follow up on pending scheduling issues to confirm session completion or proper documentation.
• Identify ways to enhance scheduling efficiency and improve therapist utilization.
• Prepare and circulate reports regarding session cancellations, no-shows, unconverted sessions, scheduling trends, and therapist utilization.
• Maintain accurate documentation and records for scheduling activities.
• Monitor key performance indicators (KPIs) related to scheduling and escalate concerns as needed.
• Verify data accuracy across different scheduling systems.
• Respond swiftly and professionally to scheduling-related email communications.
• Keep a well-organized inbox, ensuring all requests are addressed and completed.
• Communicate courteously and clearly with clinicians, families, and internal teams.
• Collaborate effectively with Operations, Clinical, and Intake departments to resolve scheduling challenges.
• Provide timely updates on scheduling modifications and outstanding matters.

Required Qualifications and Skills

• Experience in scheduling, healthcare administration, operations, or related coordination roles.
• Exceptional precision and meticulous attention to detail.
• Superior organizational and time management capabilities.
• Ability to juggle multiple priorities efficiently in a fast-paced setting.
• Strong verbal and written communication skills in English.
• Proven recordkeeping and administrative proficiency.
• Competency with Microsoft Office and Google Workspace applications.
• Willingness and aptitude to learn new scheduling software and platforms.
• Capacity to work independently while handling a significant workload.
• Effective problem-solving skills with a focus on resolving scheduling conflicts swiftly.

Additional Information

The hiring process includes several stages: application submission with CV, a one-way video interview showcasing your communication and professionalism, a recruitment specialist conversation to discuss experience and expectations, contract details overview, client matching, interview facilitation, and continuous feedback after decision.

Important: ReWorks Solutions will never ask for payment or require in-person visits during recruitment. Official communications come exclusively from verified company email addresses. Please report suspicious messages directly.