Guest Services Host

Role overview

ABM UK is looking for a polished and dependable Guest Services Host for a busy, high-energy setting at The Corn Exchange in Manchester. The role is focused on creating an excellent first impression for every visitor by offering a welcoming arrival, helpful guidance, and consistently attentive service.

Working pattern and pay

The position follows a 4 on, 4 off rota with 12-hour shifts, averaging 42 hours each week. The pay is described as competitive.

Key duties

• Receive arriving and departing guests in a friendly, professional manner, using eye contact and a genuine smile, and where possible escort them to their destination.
• Share accurate information about the local area, nearby attractions, directions, and on-site facilities.
• Handle incoming telephone calls and provide clear, appropriate assistance.
• Manage the cash float responsibly.
• Develop strong working relationships with guests, colleagues, and brand partners, while staying ahead of their needs whenever possible.
• Help protect the safety and welfare of guests and co-workers by staying familiar with emergency and crisis procedures.
• Keep personal hygiene and professional appearance to the required standard at all times.
• Support smooth communication and cooperation between departments to improve guest satisfaction.
• Meet and maintain all required KPI targets.
• Follow GDPR and other data protection rules carefully.

Skills and experience needed

The ideal candidate should already have experience in a customer-facing environment and be confident delivering service that goes beyond expectations. Strong telephone manners, the ability to manage complaints, and clear written and spoken English are important. The role also calls for calm decision-making in a busy environment, flexibility to work any time of day including weekends, event days, and bank holidays, and comfort with change and new ways of working. Good interpersonal, presentation, and communication skills are essential, along with the ability to work well with a wide range of people.

Benefits

• 24/7 GP access for you and your immediate family, with consultations available from home with a UK-based GP.
• Mental health support and counselling for life events.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access to Perks at Work, an employee app offering discounts, gift cards, cashback, exclusive offers, wellbeing and life resources, and crisis support via online chat or phone.

About the employer

ABM is a major provider of integrated facility, engineering, and infrastructure services. Its teams support cleaner, safer, and more efficient spaces across sectors such as commercial real estate, aviation, mission critical environments, and manufacturing and distribution. The company highlights a commitment to sustainable solutions, innovation, and connected spaces, and states that it values diversity and inclusion in hiring.

Additional information

If you need extra support or adjustments during recruitment, you may contact the Recruitment Department at recruitment@abm.com.

The company notes that it is an equal opportunity employer and supports diversity and inclusion regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion, or belief. ABM is also a proud member of the Armed Forces Covenant Employer Recognition Scheme.