Full Time Multi Skilled Team Member

Company overview

Accor is a global hospitality group known for operating a wide range of hotel, restaurant, and lifestyle brands across many countries. The organisation focuses on responsible hospitality, innovation, and creating memorable experiences for guests, colleagues, and communities.

Working with this team means joining a supportive environment where you can be yourself, build new capabilities, and explore career growth within the hotel group or across other hospitality settings. The role also comes with sector-specific and wider employee benefits, along with recognition for day-to-day contribution.

At IBIS Bristol Temple Meads, you will be part of the broader Accor network and work in a place that values purpose, learning, growth, and inclusion.

Role summary

This position combines front office and food & beverage support. You will welcome guests, manage reception tasks, assist with service in the bar and restaurant, and step in wherever needed to keep day-to-day operations running smoothly. The role is practical, guest-facing, and suited to someone who enjoys variety and fast-paced work.

Key duties

• Greet guests warmly and make their experience feel personal and well cared for.
• Manage reception activities, including check-in and check-out processing.
• Act as a consistent point of contact for guests throughout their stay.
• Represent the hotel brand in a professional and welcoming way.
• Handle guest concerns efficiently and aim for a positive resolution.
• Promote the company loyalty programme, ALL.
• Prepare the paperwork and documents needed for the day.
• Support bar and restaurant operations by taking orders, serving meals, and checking guest satisfaction.
• Set tables, clear them, refill drinks, and help maintain food safety and hygiene standards.
• Assist with setting up, closing down, and maintaining dining spaces for events.
• Help with cooking and buffet preparation, including replenishing items when required.
• Switch between reception and food & beverage tasks based on occupancy and operational needs.
• Complete front-of-house related duties and follow safety procedures for the property and people after training.

Candidate profile

The ideal candidate is proactive, organised, customer-focused, and comfortable working without close supervision. You should be able to think quickly, handle multiple tasks at once, and take pride in delivering a smooth guest experience. Experience in night audit or accounts work is considered an advantage and may open pathways into operations or finance roles.

Eligibility

Applicants must already have the right to live and work in the UK and hold a valid work visa. Fluency in English is required so you can provide strong guest service and communicate effectively.

Requirements

• Right to live and work in the UK with a current work visa.
• Fluent English communication skills.
• Ability to work independently and take initiative.
• Positive attitude with a strong service mindset.
• Capability to complete the nightly audit of front office transactions.
• Quick problem-solving skills and attention to detail.
• Comfort working in a busy, hands-on environment.
• Good time management and organisational ability.
• Basic computer skills, including Microsoft Office.
• Ability to work well with others and adapt to changing priorities.
• Willingness to learn, accept new challenges, and take on varied responsibilities.
• Previous multi-skilled or customer service experience is preferred.
• Additional relevant certifications are an advantage.

Training and inclusion

You will receive training across front-of-house functions as well as property and people safety procedures. The employer also states a strong commitment to diversity and inclusion, with a focus on attracting, hiring, and promoting a varied workforce.

Compensation and benefits

The role pays £13.45 per hour. Additional benefits include free overnight stays in UK hotels, discounted rates across Accor properties worldwide, access to Accor Academy learning and development, wellbeing support, opportunities to work across more than 5,000 hotels in over 100 countries, and participation in initiatives that support a more inclusive and sustainable world.

Data privacy notice

When you apply, the company may process your personal data to assess and manage your application. This can include information provided directly by you and, where relevant, data from third parties such as former employers or personality questionnaire providers. Questionnaire responses will not be used for automated decisions. The employer states that it follows applicable data protection laws, including the retained EU GDPR and the Data Protection Act 2018. Candidate privacy rights and further details are available in the Employee Privacy Policy.