Front Office Team Member

Company Overview

Join IBIS Edinburgh South Bridge, a part of the worldwide Accor Hotels network, where you will be empowered to grow, develop your personality, and contribute to an inclusive and sustainable environment.

Compensation and Benefits

• Hourly pay rate of £13.45
• ALL Heartist Card with discounts for stays, dining, shopping across Accor Hotels globally
• Complimentary nights at UK hotels (subject to terms and conditions)
• Free staff meals and provided uniform
• 28 days annual leave, increasing up to 33 days with service length
• Recommend a Friend incentives
• Employee Assistance Program to support wellbeing professionally and personally
• Pension scheme and company sick pay
• Opportunities for growth through learning programs, academies, and apprenticeships
• Participation in initiatives fostering inclusion and sustainability

Role Overview

As a Front Office Team Member, you will represent the face of IBIS Edinburgh South Bridge, warmly welcoming guests and ensuring their comfort throughout their stay. Your focus will be delivering excellent customer service during check-in, check-out, and all guest interactions.

Key Responsibilities

• Provide a warm reception to guests, making their experience memorable
• Respond promptly and courteously to guest requests
• Accurately handle all billing and charges in a timely manner
• Manage incoming calls professionally and swiftly
• Maintain precise documentation of guest and internal communications
• Promote hotel services and facilities to maximize sales through strong product knowledge
• Support additional tasks as assigned by management

Qualifications and Skills

• Fluency in English communication
• Prior experience with OPERA cloud reservations system is advantageous
• Strong customer service skills

Training and Development

Comprehensive training will be provided in front office operations and safety procedures to equip you for success in this role.

Additional Information

IBIS is committed to creating memorable experiences for guests and fostering a workplace where diversity and inclusion thrive. As part of the Accor family, you have extensive opportunities to grow, learn, and enjoy your career.