Front Office Manager

About the Role

K.D Motels is seeking a well-organized and customer-oriented Front Office Manager responsible for managing the front desk and reception operations. This position acts as the primary point of contact for guests and clients, supervising reception staff, handling administrative duties, and ensuring seamless daily front office functions.

Key Duties and Responsibilities

• Lead and coordinate the front desk team, including receptionists and support staff, by training and managing their work shifts efficiently.
• Handle guest arrivals and departures by overseeing check-in and check-out processes and managing visitor registrations where applicable.
• Address customer inquiries, feedback, and complaints with professionalism and a focus on customer satisfaction.
• Maintain precise billing documentation, manage guest requests, and oversee daily inventory and administrative responsibilities related to the front office.
• Collaborate with other departments such as administration, housekeeping, and security to ensure a clean, safe, and smoothly operating facility.
• Generate and submit daily reports concerning attendance, occupancy, and visitor statistics to senior management for review.