Front Desk Supervisor

Role Overview

The Front Desk Supervisor will handle guest check-in processes thoroughly by verifying guest identities, confirming payment methods, assigning rooms, and issuing room keys. Responsibilities include establishing accurate guest accounts tailored to specific needs and entering loyalty program details. The role requires ensuring that rates align with market codes, documenting any deviations, securing payment before key issuance, and reconciling bills as needed.

Operational Duties

• Compile and examine daily operational reports, logs, and contingency lists.
• Close out cashier shifts and reports accurately.
• Provide guests with directions and relevant property information.
• Coordinate guest requests by communicating with relevant departments and verify resolution.
• Process various payment types, manage vouchers, payouts, and charges properly.
• Balance receipts and secure bank funds at shift start and end.
• Obtain manual payment authorizations following strict accounting procedures.
• Alert Loss Prevention or Security teams upon guest theft reports.

Team Leadership and Compliance

• Support management in coaching, evaluating, counseling, and motivating front desk employees as a role model.
• Act as first contact for Fair Treatment and Open Door Policy concerns.
• Maintain positive workplace relations and assist in achieving team objectives.
• Comply with all company policies; promptly report accidents, injuries, and unsafe conditions.
• Complete required safety training and maintain professional appearance.
• Protect confidential company information and assets.

Guest Service Excellence

• Warmly welcome guests, anticipate their service needs, and provide assistance, including for guests with disabilities.
• Express genuine appreciation to guests upon departure.
• Communicate clearly and professionally, including answering phones with proper etiquette.
• Ensure service quality standards are consistently met.

Additional Requirements

• Operate computer and POS systems to input and retrieve guest information.
• Ability to stand, sit, or walk for extended periods.
• Lift and handle objects weighing up to 10 pounds independently.
• Perform other reasonable tasks as assigned by supervisory staff.

Qualifications

• High school diploma or GED equivalent is required.
• Minimum of one year experience in a related customer service position.
• At least one year of supervisory experience is necessary.
• No specific licenses or certifications required.

Additional Information

This role supports a diverse and inclusive workplace, welcoming candidates of all backgrounds and fostering a culture where unique talents and experiences are valued. Employees at this prestigious global luxury hospitality brand embody the "Gold Standards," including the Employee Promise, Credo, and Service Values, which guide daily excellence in guest care and comfort. Joining this team means becoming part of a worldwide portfolio under Marriott International, with opportunities for personal and professional growth in a globally recognized environment.

Job Location: PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates.

Job Category: Rooms & Guest Services Operations.

Schedule: Full time, on-site position.

Position Type: Non-Management role.