Freedom of Information Clerk

Position Overview

Western Health is offering a full-time ongoing position for an experienced Freedom of Information (FOI) Clerk based in Williamstown. The role involves accurately and efficiently processing FOI requests in line with the Freedom of Information Act 1982 (Vic), guidelines from the Office of the Victorian Information Commissioner (OVIC), and internal protocols.

Key Responsibilities

• Handle FOI requests promptly and ensure compliance with statutory time limits.
• Collaborate effectively with FOI team members and stakeholders to maintain high standards of FOI management.
• Maintain thorough and precise file management, reporting, and record keeping for FOI services.
• Support investigation of complaints and queries related to FOI requests, including interactions with OVIC, the Health Complaints Commissioner (HCC), and internal sources.

Candidate Profile

• Experience in roles related to public health records.
• Strong understanding of the Freedom of Information Act 1982 (Vic) and hands-on experience with FOI statutory procedures and OVIC's role.
• Excellent attention to detail for managing records.
• Effective communication skills with a strong focus on customer service.
• Capability or aptitude to quickly learn hospital computer systems and proficient use of Microsoft Office applications.

About Western Health

Western Health is one of Victoria's largest healthcare providers, serving a diverse and expanding population of one million people across Melbourne's western suburbs. With a workforce exceeding 13,000, the organisation delivers over 800,000 care occasions annually, ranging from hospital to community and home services for patients of all ages, including specialized care in oncology, renal, mental health, women's health, maternity, chronic diseases, geriatrics, and cardiology.

Western Health operates multiple hospitals and community health centres and provides primary healthcare services in various unique settings, including a women's prison. The organisation is known for its innovative healthcare approaches, particularly in managing chronic and complex conditions in culturally and socioeconomically diverse communities.

Compensation and Benefits

• Competitive salary package classified under Admin Grade 1, inclusive of superannuation and salary packaging options.
• Access to health and wellness programs including flexible working arrangements.
• Opportunities for scholarships, grants, and continuous professional development.

Learning and Development

• Use of the Western Health Learning Academy for personalized educational pathways.
• Support for professional growth through postgraduate education and clinical training.
• Availability of mentorship and career advancement assistance.

Community and Culture

• Make a difference through compassionate patient care.
• Join a workforce committed to diversity and inclusion.
• Participate in community health initiatives and leading healthcare research.
• Benefit from a supportive, innovative culture focused on continuous improvement and healthcare excellence.

Additional Information

• Applicants currently employed at Western Health should apply via the employee portal.
• Closing date for applications is 11:59 PM on 6 August 2026.
• All appointments are conditional on successful Police Record Check, Immunisation Status Clearance, and Working with Children Check if applicable.
• Western Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander peoples.
• The organisation prioritizes the safety and wellbeing of children and young people and complies with all related legislation.

For further details about the position, contact Rabindra Rimal at (03) 8345 6324 or Rabindra.Rimal@wh.org.au.