Food & Beverage Greeter - Full Time

About Park Hyatt Toronto

Park Hyatt Toronto is a distinguished luxury hotel located in the heart of Yorkville, renowned for its sophisticated ambiance, outstanding culinary offerings, and attentive guest service. The organization fosters a workforce culture grounded in respect, integrity, inclusion, empathy, innovation, and well-being. Diversity, equity, and inclusion are integral to the hotel's mission to support individuals in achieving their best.

Role Overview

The Food & Beverage Greeter acts as the initial point of contact for guests arriving at the hotel's dining outlets, creating a warm and personalized welcome that aligns with Forbes 5-Star standards. This position demands meticulous attention to guest engagement, polished professionalism, and the ability to anticipate and respond to guest needs effectively.

Key Responsibilities

• Extend a sincere, name-based greeting to guests upon arrival, establishing a hospitable tone.
• Offer detailed knowledge about menus, current promotions, and special offerings with genuine enthusiasm.
• Predict guest preferences and provide helpful guidance regarding directions and seating arrangements.
• Maintain a refined and professional appearance and conduct at all times.
• Support incoming calls and manage reservation scheduling or follow-up communications.
• Ensure the entrance and hosting area remain clean, orderly, and welcoming.
• Promptly report any guest issues to management or security personnel.
• Adhere strictly to Forbes 5-Star service standards, including personalized greetings, appropriate language, and gracious farewells.

Qualifications and Requirements

• Service-oriented demeanor with a strong focus on guest satisfaction.
• Experience and training in fine dining or equivalent luxury service environments.
• At least two years of employment within a prominent luxury brand in a related role.
• Flexibility in scheduling, proactive motivation, and a commitment to quality workmanship.
• Excellent verbal communication skills.
• Capability to stand and walk continuously throughout shifts.
• Legal eligibility to work in Canada without requiring visa sponsorship; acceptable identification proof mandatory.

Employee Benefits

• Complimentary meals during shifts.
• Paid medical and personal leave days.
• Employer contributions to RRSP matching.
• Access to complimentary hotel stays and discounts at Hyatt locations worldwide.
• Comprehensive health and dental insurance for employees and dependents within 30 days of employment.
• Tuition reimbursement programs.
• Recognition as a certified Great Place to Work for 2023, 2024, and 2025.

Additional Information

Park Hyatt Toronto is committed to providing accommodations for applicants in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Applicants requiring accommodations should notify Human Resources if contacted regarding employment opportunities.