Field Service Technician

About Miele

Miele is a globally recognized family-owned company leading the premium segment of domestic appliances while also providing trusted solutions in commercial and medical technology. With about 23,000 employees, Miele fosters a culture of continuous improvement and personal and professional growth.

Role Overview

As a Field Service Technician at Miele Professional, you will be responsible for servicing and repairing a diverse array of commercial appliances in environments such as industrial laundries, laboratories, hospitals, and other medical facilities. The role primarily covers the Southampton and Salisbury areas, with some travel beyond and occasional overnight or out-of-hours work requiring flexibility. Representing a premium global brand, you will provide outstanding customer service and technical expertise throughout your duties.

Responsibilities

• Conduct fault diagnostics, servicing, maintenance, and repairs on professional laundry equipment and washer disinfectors in collaboration with customers and internal teams.
• Perform installations and decommissioning of professional appliances in compliance with health, safety, and gas safe standards across commercial and medical settings.
• Deliver a superior customer experience while professionally representing the Miele brand during all interactions.
• Maintain clear communication with planners, managers, and service partners to ensure efficient service delivery and effective resolution of technical issues.
• Manage van stock, spare parts, and daily administration accurately to support high first-time fix rates and operational effectiveness.
• Promote Miele care products, accessories, service contracts, and planned maintenance through customer engagement and product knowledge.
• Keep technical knowledge current by participating in training and development, working towards performance goals and KPIs.

Candidate Profile

• Demonstrated expertise in diagnosing and repairing professional electrical and gas appliances using appropriate testing equipment.
• Proven experience in field service or technical customer service roles with a focus on delivering excellent customer support.
• Strong understanding of UK power systems, wiring components, and appliance mechanisms with the capacity to address technical challenges effectively.
• Excellent communication and organizational abilities, adept at managing workload independently and fostering strong customer relationships.
• Proactive commitment to continuous learning, maintaining current product knowledge, and completing required technical training.

Compensation and Benefits

• Annual salary up to £42,024, with potential on-target earnings reaching £50,478, complemented by a competitive benefits package.
• Generous discounts on Miele products available for employees, their families, and friends.
• Discounted gym memberships and a daily lunch allowance.
• Comprehensive health cash plan and complimentary eye tests.
• Additional benefits including financial advice and recognition programs.

Additional Details

This is a full-time, permanent role based in the Southampton or Salisbury areas. Applicants residing in or near these locations are preferred. Miele is committed to diversity and inclusion, welcoming candidates from all backgrounds and fostering an inclusive work environment where everyone can succeed.