Email Administrator

About Inluwa AI

Inluwa AI is a SaaS company specializing in AI-driven interview platforms that simplify candidate screening through unbiased, intelligent assessments. The platform aims to minimize friction in screening while enhancing hiring effectiveness for HR teams across organizations of varying sizes. By emphasizing objective and scalable early-stage evaluation, Inluwa promotes fair and data-driven hiring decisions. The company is committed to innovation, inclusiveness, and transparency, developing tools that facilitate equitable and efficient recruitment processes. Team members directly influence how businesses discover and evaluate talent.

Role Overview

The Email Administrator position is a full-time virtual role tasked with overseeing and optimizing Inluwa AI’s email systems that underpin internal workflows and client communications. Responsibilities include setting up and managing email accounts, overseeing email deliverability and system performance, and resolving any email-related challenges faced by staff and customers. This encompasses managing email routing, spam filters, security protocols, distribution lists, and shared mailboxes.

Key Responsibilities

• Configure and maintain email accounts and mailboxes for users.
• Monitor email system performance and address deliverability issues.
• Troubleshoot and resolve problems related to email delivery, spam, and connectivity.
• Manage email routing, spam filtering, security settings including authentication methods.
• Maintain distribution lists and shared mailboxes for efficient communication.
• Collaborate with both technical teams and non-technical staff to ensure smooth email operations.
• Provide prompt technical support regarding email setups and access issues.
• Document procedures, technical processes, and best practices for email administration.
• Analyze email usage trends and recommend improvements to enhance reliability and efficiency.

Qualifications & Skills

• Proficient in email account management, mailbox maintenance, and monitoring system performance.
• Strong technical support capabilities for setup, configuration, and resolving user issues.
• Competent in diagnosing and troubleshooting email delivery, spam filtering, and connectivity problems.
• Excellent communication skills to explain technical details clearly and work collaboratively across departments.
• Experience with email platforms such as Microsoft 365, Google Workspace, or equivalents.
• Basic knowledge of email protocols including SMTP, IMAP, and POP.
• Understanding of email security best practices such as SPF, DKIM, DMARC implementation, and data protection guidelines.
• Self-motivated to independently manage tasks in a remote working environment and prioritize timely responses to support requests.
• Academic background or certifications in IT, computer science, or related areas, or equivalent relevant experience preferred.