Director, Stadium Retail

About the Role

The Director, Stadium Retail is a full-time, on-site role based at Hard Rock Stadium in Miami Gardens, FL. This leadership position is responsible for designing and implementing retail strategies for in-stadium operations related to the Miami Dolphins, Hard Rock Stadium events, the Miami Open, and the Formula 1 Miami Grand Prix. The role demands a proactive, creative leader capable of shaping premium retail experiences across high-volume, multi-event settings.

Key Responsibilities

• Formulate and execute comprehensive retail plans, oversee daily operations within stadium retail environments.
• Manage merchandise procurement, warehouse coordination, and store functions across multiple event properties including the Miami Dolphins, Miami Open Tennis, and Formula 1 Miami Grand Prix.
• Scout and integrate emerging trends, partnerships, and innovative ideas into the product and retail strategies.
• Track product sales, optimize inventory turnover, and control markdowns to enhance profitability.
• Maintain strong business collaborations with the NFL licensing teams and various merchandise suppliers.
• Curate and manage product assortments for the Miami Open, emphasizing collaborative and merchandising initiatives.
• Supervise all retail locations including the main store and temporary pop-up shops at major events, working closely with event teams to develop effective layouts.
• Oversee the Point-of-Sale systems to ensure efficient merchandise transactions.
• Create and manage operational processes and reporting for inventory administration, loss prevention, purchase management, and event-specific reporting.
• Partner cross-functionally with organizational units to meet overall team objectives.
• Advise on investments in new systems and major capital expenditures regarding retail operations.

Qualifications and Skills

• 7 to 10 years’ experience encompassing retail operations and merchandising management.
• Prior experience managing retail stores is essential; familiarity with brand marketing is advantageous.
• Capability and willingness to work during weekends and holidays as required.
• Experience in sports-related or licensing businesses is considered a plus.
• Proven success in boosting sales and margins within retail settings.
• Exceptional customer service aptitude.
• Strong work ethic, self-driven, goal-focused, and flexible to work extended hours when necessary.
• Effective problem-solving skills, timely identification and resolution of challenges, and development of alternative solutions.
• Excellent interpersonal communication and teamwork abilities.
• Clear verbal and written communication skills, including the ability to present numerical data persuasively.
• Professional demeanor, maintaining composure in pressured environments, accountable for personal actions.
• Well-developed planning and organizational skills to prioritize and manage time efficiently while setting clear goals.
• Adaptable to changing priorities and approaches to meet situational demands.
• Ability to maintain confidentiality regarding sensitive company information.
• Strong analytical proficiency in leveraging data to support decision-making.
• Continuous learning mindset and confidence engaging with new technology.

Additional Information

Employment is contingent upon successful drug and background checks and compliance with COVID-19 vaccination policies, subject to applicable laws. The company is committed to equal employment opportunities regardless of race, religion, gender, nationality, age, disability, or other legally protected status.

Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• Life insurance including optional coverage for spouses and children.
• Long-term disability insurance.
• Event ticket benefits including Miami Dolphins games, Formula 1 Miami Grand Prix, and Miami Open.
• Access to an employee gym, subsidized lunch options, and discounts on various products and services.
• 401(k) retirement plan, paid time off, and company holidays.