Deputy Operations Manager

About the Company

Everinley VA Solutions offers dedicated virtual staffing and back-office assistance to businesses in the United States. This opening is a dedicated placement for a long-term client: a U.S.-based commercial property and casualty insurance agency. The operating setup involves a U.S. producer team supported by an India-based back-office team that handles the policy journey from quotation to renewal.

Role Overview

The Deputy Operations Manager will support CRM strategy and day-to-day operations for the team, while also helping maintain service quality, team performance, and process discipline across the insurance back office.

Key Responsibilities

The role combines team supervision, CRM execution, data quality checks, reporting, customer support process improvement, and coordination with other internal functions.

• Support the planning and rollout of CRM initiatives designed to improve customer engagement, retention, and satisfaction.
• Oversee the CRM operations team so daily work such as data entry, customer follow-ups, and reporting runs smoothly.
• Maintain CRM data accuracy by carrying out periodic audits and following strong data-entry practices.
• Review customer support workflows and help strengthen the overall service experience.
• Prepare CRM performance reports, analyze the results, and share insights that support better decisions.
• Work with marketing, sales, and product teams to keep CRM operations aligned with business goals.
• Look for ways to improve CRM tools, workflows, and operating processes to raise efficiency.
• Coach and train team members, helping them build skills and comply with company policies and procedures.

Preferred Candidate Profile

The ideal candidate should bring strong communication and leadership ability, analytical thinking, attention to detail, and the confidence to coordinate across departments and manage team delivery independently.

• Strong communication and leadership skills.
• Good analytical ability and careful attention to detail.
• Comfort working with cross-functional teams and collaborating across departments.
• Understanding of customer segmentation and data analysis methods.
• Ability to prepare summaries of insurance, schedules, and proposals when required.
• Must be able to clear the agency test within the first 60 to 90 days.
• Strong organizing, documentation, communication, and independent working skills.
• Experience managing a business operation worth multiple millions of dollars.
• Capability to run an entire office with little executive oversight.
• Maturity and confidence to engage with senior executives, clients, and stakeholders.
• Proven ability to build high-performing teams and maintain accountability.
• A balance of strategic thinking and hands-on execution.
• Proactive, resourceful, decisive, and strongly results-oriented.
• Hindi is required; additional languages are an advantage.
• English is needed for internal reporting and coordination.

Additional Information

This position is based in Hyderabad, India. The compensation shown in the source ranges from INR 12,00,000 to INR 20,00,000 per year.

No specific perks, vacancy count, or application deadline were provided in the source.

No separate eligibility section was supplied beyond the preferred candidate profile.