Department Manager - MBS at Prada Group

About Prada Group

Established in Italy in 1913, Prada Group has grown into a global leader in luxury fashion, operating in over 45 countries with prestigious brands including PRADA, Miu Miu, Versace, Church's, Car Shoe, and Luna Rossa. The company prides itself on a tradition of excellence and innovative vision, employing a diverse workforce representing more than 100 nationalities.

Role Purpose

The Department Manager serves as a key brand ambassador responsible for meeting qualitative and quantitative targets for the assigned product category. This role involves leading and motivating the department team to achieve sales objectives, delivering exceptional client service, and managing daily departmental operations on the sales floor.

Key Responsibilities

• Lead the department team to surpass financial goals, enhancing overall store success.
• Collaborate with the Store Manager in developing and executing strategic business plans based on performance analysis.
• Drive the department team to exceed key performance indicators and encourage cross-selling and up-selling initiatives.
• Maintain active presence on the sales floor to uphold high standards of client engagement and service.
• Promote Omni Channel awareness and use of digital tools for client relationship enhancement and business growth.
• Support e-commerce sales by ensuring prompt order handling and high service quality.
• Stay informed on market and product trends relevant to the department, sharing insights with appropriate functions.
• Ensure attractive product displays aligned with company guidelines to maximize client appeal and sales.
• Develop and nurture strong client relationships, prioritizing customer satisfaction and loyalty initiatives such as clienteling and after-sales care.
• Effectively handle customer complaints to preserve positive client relations.
• Motivate and cultivate a positive team atmosphere through effective communication and leadership.
• Conduct daily briefings and information sharing within the team to enhance knowledge and performance.
• Ensure full mastery and update of company tools and digital applications among team members.
• Provide training on product knowledge, sales techniques, client service, and company policies tailored to team needs.
• Identify talent within the team for development opportunities, coordinating with Store Manager for advancement plans.
• Coach and monitor progress on individual development actions.
• Assist Store Manager with market mapping and research activities.
• Foster cooperation between front and back of house teams to improve store operations.
• Lead by example in maintaining high standards of product care and ceremony adherence.
• Support compliance with cash handling, inventory control, logistics, and reporting procedures as per head office requirements.
• Contribute to effective management and protection of company assets.
• Communicate departmental needs and collaborate with Visual Merchandising and Retail Merchandising teams for improvements.
• Ensure organized and efficient back of house management and uphold staff grooming standards.
• Implement company policies and procedures proactively within the department's operational activities.

Knowledge and Skills

• Strong passion and expertise in the assigned product category.
• Business-oriented mindset with the ability to influence and lead a team.
• Excellent customer service orientation with a natural aptitude to assist clients.
• Confident, enthusiastic, and positive demeanor.
• Capable problem-solving skills and attention to detail.
• Deep knowledge of market trends and product specifics.
• Educational background in Business or Retail Management is advantageous.
• Interest in luxury, fashion, art, and design sectors.

Company Values and Inclusion

Working with Prada Group offers a dynamic, creative, and internationally diverse environment where curiosity and striving for excellence fuel individual career growth. The company is committed to fostering an inclusive workplace that ensures equal opportunities for all candidates irrespective of gender, ethnicity, sexual orientation, disability, or any personal characteristics, valuing diversity as a key asset.