Customer Support Specialist

About the Company

Checkr builds a data platform that helps organizations make safer and fairer decisions. Its technology supports background and identity-related verification for millions of people and more than 140,000 companies in moments such as hiring, housing, transportation, childcare, and other important life decisions. The customer base includes major brands across technology, travel, delivery, finance, and AI.

The company is known for tackling complicated problems with modern solutions and has been recognized on the Forbes Cloud 100 2025 list and as a Y Combinator 2024 Breakthrough Company.

About the Team

Truework, now part of Checkr, provides access to employment and income information used for mortgage applications, apartment rentals, background checks, and similar needs. The business is focused on improving a large legacy-driven industry through a stronger product and close customer attention. Truework functions independently within Checkr, combining the speed of a startup with the resources of a larger organization.

Role Summary

The Customer Support Specialist will be a key member of the Truework support team, helping ensure customers receive timely, clear, and empathetic help across multiple communication channels. This role is centered on resolving issues with professionalism, precision, and care while reinforcing the company’s focus on trust, safety, and transparency.

What You Will Do

• Support customers through phone, email, and chat with a consistently professional, empathetic, and easy-to-understand approach.
• Investigate and resolve technical and process-related problems, escalating cases when needed.
• Manage a large number of incoming requests while staying organized, accurate, and responsive.
• Reach out proactively and follow up thoughtfully to reduce repeat issues and improve the overall customer experience.
• Help strengthen support documentation and internal processes by spotting trends and recurring customer pain points.
• Work closely with product, operations, and engineering partners to share feedback and improve the end-to-end customer journey.

What You Need

• At least 1 year of customer support experience in a fast-paced, high-volume setting such as a contact center, SaaS company, or startup.
• Strong spoken and written communication skills, along with active listening and solid reading comprehension.
• Ability to diagnose software and hardware issues using different tools and systems.
• Comfort working across multiple platforms at the same time without losing accuracy.
• Strong resilience, self-direction, and a commitment to learning and improving continuously.
• A results-driven mindset with urgency, accountability, and the ability to stay effective in ambiguous situations.

Compensation

The disclosed on-target earnings or base salary range for Nashville, TN is $16.83 to $21.16 USD per hour. Pay may vary by location based on local labor market conditions.

Benefits and Perks

• Fast-moving, collaborative work environment.
• Learning and development support.
• Competitive cash compensation, equity opportunity, and room for advancement.
• Medical, dental, and vision coverage at 100%.
• Reimbursement of up to $25,000 for fertility, adoption, and parental planning services.
• Flexible PTO policy.
• Monthly wellness stipend.
• Office-based extras at hub locations, including lunch five days a week, a commuter stipend, and plentiful snacks and drinks.
• Relocation support may be available for candidates moving to a hub location.

Work Arrangement

This role is structured as hybrid. Checkr’s hub locations include Denver, San Francisco, Nashville, and Santiago. Team members are expected to work from the office at least 3 days per week.

Equal Opportunity

Checkr is committed to hiring qualified people from a wide range of backgrounds and experiences. The company welcomes applicants whose histories may be affected by the justice system, in line with applicable local, state, and federal laws, including the San Francisco Fair Chance Ordinance.

Applicant Privacy

If you are a California resident or are located in Alberta or British Columbia, Checkr’s Applicant Privacy Policy applies to the collection and use of your personal information during the recruitment process.

Email Verification Note

Legitimate email messages from Checkr always use the official company domain after the @ symbol, such as name@checkr.com or name@ext.checkr.com.