International Customer Support - Voice Process

About the role

Infosys BPM is looking for professionals to join its International Customer Support voice process team in Bengaluru. This is a walk-in opportunity for candidates who enjoy speaking with customers, communicate clearly in English, and are comfortable handling global customer queries in a fast-paced environment.

Walk-in drive details

Dates: 7th, 9th, 14th, 16th, 18th, 21st, 23rd, 28th and 30th July 2026

Time: 10:00 AM to 1:00 PM

Venue: IIPM Infosys Phase 2, Gate No. 2, No. 40/P41/P, Electronic City Phase II, Industrial Area, Konappana Agrahara, Bengaluru 560100

Landmark: Sunik Industries

Role details

• Function: International Customer Support, Voice Process
• Work mode: 100% work from office
• Shift pattern: Night shifts with rotational weekly off
• Employment type: Full-time
• Experience needed: 0 to 5 years
• Qualification: Any full-time graduate with 15 years of education
• Postgraduates are not eligible

What the job involves

• Respond to international customer calls and provide voice-based support.
• Address customer concerns with patience, empathy, and professionalism.
• Use active listening to build strong customer relationships.
• Work through internal systems to find and deliver the right solution.
• Quickly learn new tools, technologies, and process updates.

Mandatory expectations

• Prior exposure to international voice support.
• Strong English speaking, reading, and writing ability.
• Good customer-handling and call-management skills.
• Willingness to work night shifts.
• Ability to work from the Bengaluru office.

Skills and strengths

The role calls for strong verbal communication, a customer-first mindset, professional call etiquette, empathy, adaptability, and the ability to understand basic workflows. Candidates should also be comfortable learning new systems quickly and using technology with confidence.

Documents to carry

• An updated printed resume.
• Any two government-issued ID proofs such as PAN, Aadhaar, Passport, or Voter ID.
• Original academic documents.
• 10th and 12th mark sheets.
• Graduation mark sheets, CMM, provisional certificate, and degree certificate.

Important instructions

• Laptops and cameras are not allowed.
• Government ID is required to enter the campus.

Why consider this opportunity

Infosys BPM offers the chance to work with global clients in an inclusive and collaborative environment, with opportunities for continuous learning, career growth, and exposure to a strong technology ecosystem.