Customer Support Specialist - Career Change?

Role overview

This opportunity is aimed at people working in customer support who want a more autonomous, target-driven career. The position moves you into agency recruitment, where you will control your own outreach, manage conversations with clients and candidates, and use your problem-solving strengths in a faster-paced environment.

Why this move may suit you

• You get greater ownership of your day-to-day work instead of only reacting to incoming issues.
• The role is built around proactive outreach, so you will be the one driving activity forward.
• Your earnings are tied to performance, with commission forming a major part of the reward structure.
• The job helps you develop skills such as negotiation, expectation management, closing deals, and relationship building.

What Archer offers

• A structured promotion pathway with 13 steps aligned to long-term career growth.
• Access to strong training support, including one-to-one coaching and ongoing professional development.
• Clear reward potential through uncapped commission, promotion opportunities, performance-based bonuses, and incentive trips abroad.

Candidate profile

• You should have at least 3 years of experience in customer support, client support, or a similar role.
• You need to show solid performance history and stability in previous positions.
• Applicants must hold either an EU Passport or a Stamp 4 Visa.

Working pattern and pay

This is a full-time, office-based position working Monday to Friday. The first-year total compensation is stated as €47,000 base plus commission, with the base salary described as being in the early-to-mid thirties range depending on experience. A performance bonus is also available for strong results.

Contact

For further details, contact Saoirse.lawton@archer.ie or call +353 (0)1 649 8517.