V
Customer Support Executive
Surat, Gujarat, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 2 तासपूर्वी
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
Vivaan Enterprise is seeking a Customer Support Executive to join their team in Surat, Gujarat. The role involves managing customer interactions across various channels and ensuring smooth delivery processes.
Key Duties and Responsibilities
- Professionally handle both inbound and outbound calls from customers.
- Respond to customer inquiries through WhatsApp, live chat on the website, email, and social media platforms.
- Provide detailed information on products, including sizes, prices, current offers, and order-related queries.
- Maintain a courteous, positive, and solution-driven attitude with customers during all communications.
- Reach out to customers when delivery attempts are unsuccessful and coordinate with courier services to arrange successful re-delivery.
- Accurately record reasons for non-delivery (NDR) in the shipping system.
- Work proactively to minimize return-to-origin (RTO) cases by resolving delivery problems quickly.
- Communicate effectively in both English and Hindi.
Additional Information
The compensation ranges between 15,000 and 25,000 INR per month.
How they work
Communication
Problem Solving
Attention to Detail
Customer Focus