Customer Support Executive - International Voice Process

Overview

Smart Lion is looking for diligent individuals for the role of Associate in an International Voice Process based in Ahmedabad, Gujarat. This position is open to graduates and undergraduates from any academic background, ready to contribute effectively in a dynamic environment.

Job Responsibilities

• Initiate outbound calls to insurance companies to verify claim statuses and check eligibility criteria.
• Coordinate follow-ups with insurance carriers aligned with client appointment schedules.
• Monitor and update the progress of unpaid claims systematically.
• Adapt flexibly to diverse voice processes as required by business needs.
• Maintain daily activity logs with high accuracy.
• Complete assignments promptly while ensuring compliance with client service level agreements (SLAs).
• Operate efficiently in a team setting and support collective objectives.
• Report any issues to senior management promptly to facilitate swift resolution.

Required Qualifications and Experience

• Open eligibility for graduates and undergraduates from any discipline.
• 1 to 2 years experience preferred in Medical Record Retrieval.
• Experience in US Voice Processes ranging from 1 to 2 years is favored but freshers with relevant international voice experience are welcome to apply.

Key Skills

• Strong analytical thinking and problem-solving capabilities.
• Proficiency in Microsoft Office and comfortable using related software applications.
• Excellent spoken communication with persuasive skills.
• Attention to detail and maintaining high accuracy.
• Effective time management and organizational discipline.
• Ability to handle deadlines while preserving confidentiality.
• Self-motivated with a team-oriented attitude.

Shift Details and Additional Information

Work schedule is fixed from 6:30 PM to 3:30 AM. The position is open only to male candidates.