Customer Success Manager

About the Role

Join a leading software provider dedicated to global commercial airlines as a Customer Success Manager, where you will oversee and nurture the commercial and strategic relationships with key customer accounts, ensuring their overall success and alignment with company solutions.

Key Responsibilities

• Manage the entire customer engagement lifecycle, ensuring healthy collaboration and alignment of customer business goals with our software solutions to deliver impactful results and build lasting value.
• Serve as a trusted advisor to both customers and internal teams by providing strategic insights and promoting cross-departmental collaboration.
• Lead the advocacy of customer plans within the organization, fostering team ownership and commitment.
• Handle all commercial engagements with clients, including negotiations and project management details.
• Develop, maintain, and execute account plans while monitoring status and tracking key projects, initiatives, and opportunities.
• Offer strategic guidance on present and potential revenue streams.
• Oversee the full commercial proposal process from initial concept through to fulfillment.
• Promote and advocate new product features to boost revenue with a focus on existing solutions.
• Ensure customer transaction volumes meet agreed-upon targets and plans.

Candidate Profile

• Minimum 10 years experience managing customer relationships within large enterprise software environments, particularly with an emphasis on the airline or aviation sector.
• Demonstrated ability to influence and negotiate effectively, supporting customers to achieve expected outcomes.
• Skillful in comprehending customer objectives, gathering insights, and proactively managing expectations.
• Confident communication and presentation abilities, especially with senior and C-level executives.
• Strong commercial acumen with clear understanding of recurring revenue business models.
• Proven experience in designing account plans that foster long-term client retention and value creation.
• Deep knowledge of airline operational challenges and growth opportunities.
• Customer-centric mindset paired with energetic and creative leadership promoting teamwork and collaboration.
• Mature, adaptable leadership style capable of managing complex scenarios and driving team cohesion.