Customer Success Manager, Creative Projects

Role Overview

We seek a versatile professional to serve as both a Creative Project Manager and Customer Success Manager within Smartly's Customer Success Team. This hybrid role demands leadership of comprehensive creative production processes alongside strategic client relationship management, ensuring seamless execution, partnership, and growth at the nexus of operations and client engagement.

Key Responsibilities

• Direct the entire lifecycle of multi-channel digital advertising campaigns, from initial scoping and timetable setting through to delivery, optimization, and continuous account enhancement.
• Oversee budget adherence, resource allocation, risk mitigation, and quality assurance to guarantee timely completion of projects within agreed parameters.
• Maintain thorough project documentation and clear reporting aligned with stakeholders using platforms such as monday.com and Smartly’s system.
• Manage project profitability actively, negotiate scope adjustments, and address risks proactively.
• Facilitate cross-department collaboration among creative, technical, and platform teams to translate strategies into actionable campaigns.
• Ensure communication transparency across global stakeholders throughout project progression.
• Collaborate closely with clients to align campaign executions with business objectives and performance indicators, promoting enhanced workflow efficiencies and adoption of Smartly’s creative automation technologies.

Candidate Profile

• Possesses over five years of experience in Account or Project Management within a studio setting at an advertising agency, digital agency, in-house online advertiser team, or an AdTech firm.
• Proven track record managing multiple complex projects under strict deadlines.
• Strong familiarity with digital media advertising, particularly social media platforms including a variety of ad formats and placements.
• Experience managing client communications regarding project status updates, report dissemination, and feedback coordination.
• Ability to operate cross-functionally with interdisciplinary teams.
• Commercial acumen including financial oversight, scope management, and client negotiations.
• Exceptional written and verbal communication proficiency.
• Adept at handling complex digital campaign management, budgets, and coordinating multiple stakeholders under time constraints.
• Highly organized and detail-oriented with the capacity to multitask in a dynamic environment.
• Fluency in English required; knowledge of Arabic is an advantage.

About Smartly

Smartly leverages AI-driven advertising technology to revolutionize brand and consumer ad experiences. The platform integrates media, creative, and intelligence capabilities, managing over 800 billion impressions and producing more than 300 billion creatives yearly. Serving over 700 brands globally with $6 billion in ad spend across leading media platforms such as Facebook, Google, Instagram, Pinterest, Snap, and TikTok, Smartly is recognized as a leader in creative advertising technology. Our multinational diverse team works to maintain an inclusive culture where all voices are valued.

Additional Information

This position is onsite in Dubai. Candidates should review our Candidate Privacy Notice regarding information processing.