Customer Success Manager

Role Overview

We are seeking a proactive and innovative Customer Success Manager dedicated to partnering with school districts to enhance their English Learner programs and support meaningful outcomes for educators and multilingual students. This role demands building trusted partnerships, guiding successful product implementations, and providing consultative assistance aligned with district objectives. Collaborating closely with Account Management and cross-functional teams, the Customer Success Manager helps districts overcome challenges and sustain long-term success.

Key Responsibilities

• Serve as a strategic partner by fostering strong relationships and advising district leaders to translate their goals into measurable results.
• Manage multiple district partnerships, supporting best practices, managing change, and enhancing multilingual learner outcomes.
• Collaborate across teams including Product Education, Customer Success, and others to advocate for partner needs and improve experience.
• Drive partner onboarding, implementation, engagement, and facilitate regular account reviews to promote satisfaction, retention, and expansion.
• Analyze partner health data to identify retention strategies and proactively address challenges.
• Contribute insights and feedback to Product and Engineering teams to help shape future product development.

Development and Growth Timeline

• Within 1 month: Onboard to Ellevation, understand products and customer landscape, learn Customer Success tools and processes, and shadow meetings.
• Within 3 months: Begin managing full partner caseload, analyze partner engagement metrics, strengthen collaboration with Account Managers, and facilitate partner success through resource connections.
• Within 6 months: Advance proficiency managing multiple partner implementations, refine retention strategies, collaborate internally to enhance support, and participate in account review meetings.
• Within 12 months: Ensure accurate data and high partner experience, support compliance and instructional needs, advise on educational resources, and share partner feedback with internal teams.

About Ellevation Education

Ellevation is a mission-driven tech company creating top-tier software solutions to support the fastest growing K-12 student demographic: English Learners. Our platform aids over 2,000 school districts and benefits more than 2 million learners by transforming multilingual education programs. Following a merger with Curriculum Associates in 2021, Ellevation remains independent and is focused on scaling impact and innovation.

Why Work With Us

• Meaningful mission empowering team members to make a difference.
• Involvement in Employee Resource Groups fostering belonging.
• Ample opportunities for professional development and career growth.
• Company and team retreats across multiple U.S. cities.
• Collaborative Boston office close to major transit hubs with complimentary snacks and beverages.
• Flexible remote and onsite engagement activities including social events and wellness programs.
• Commitment to diversity, inclusion, equity, and belonging with recognized workplace culture awards and ongoing training.

Compensation and Benefits

The role offers a competitive salary ranging from $80,000 to $100,000 annually. Benefits-eligible employees and their dependents are provided medical, dental, vision, and life insurance coverage. Additional benefits include 401(k) plan with employer match, flexible paid time off, 10 paid holidays, 2 floating holidays, winter office closure, substantial parental leave, backup childcare or eldercare, and various wellness supports.

Equal Opportunity Statement

Ellevation operates under Curriculum Associates, LLC, an equal opportunity employer committed to non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information, or any other protected category. Employment decisions are made impartially in compliance with applicable laws.

Additional Information

We utilize E-Verify to confirm employment eligibility of new hires. Our recruitment process may incorporate AI tools for application review and assessment; however, final hiring decisions are made by human evaluators. Candidates interested in details on data processing are encouraged to contact us.