Customer Service Representative - Saudi National

About Tabby

Tabby is a rapidly expanding financial technology firm located in the GCC region, dedicated to facilitating seamless shopping and payment experiences through flexible solutions such as Buy Now, Pay Later. The company collaborates with prominent brands and serves millions across the area. As a financial entity, some of their products may include interest charges.

Role Overview

This role is not a typical call center job. Tabby values employees who are committed to delivering excellent service, and they equip their team with necessary tools, support, and incentives for personal and professional growth. Candidates who are motivated and professional are encouraged to apply.

Key Responsibilities

• Provide support to customers via phone, chat, and email in both English and Arabic.
• Address queries, resolve issues, and ensure customers have favorable experiences.
• Adhere to established guidelines and utilize tools efficiently to assist customers promptly and accurately.

Skills and Requirements

• Proficient speaking and writing abilities in Arabic and English (minimum B2 English level).
• Willingness to work rotational shifts on-site at the office.
• Demonstrate helpfulness, composure under pressure, quick learning aptitude, and a professional attitude toward work.
• Preparedness to manage challenging interactions, strictly follow procedures, and maintain positivity especially during high-stress periods.

Compensation and Perks

• Gross base salary of 6,635 SAR per month.
• Language allowance up to 500 SAR monthly based on English and Arabic proficiency levels.
• Performance bonus up to 10% of base salary.
• Paid training for 3 weeks conducted in the office.
• A 3-week nesting period with real customer cases and close support for onboarding.