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About South Country Equipment

South Country Equipment is a family-owned John Deere dealer network operating eight locations across southern Saskatchewan. Committed to innovation and supporting the agricultural community, the company fosters a collaborative environment where team members support one another in achieving both personal and company goals. The culture values a team-first mindset, eagerness to learn, a welcoming personality, and a passion for agriculture.

Role Overview

The Customer Service Representative serves as the face of the parts department, playing a crucial role in maintaining strong relationships with customers. This position requires managing customer interactions in-person, by phone, and through written communication, ensuring their parts needs are met efficiently and accurately using parts software.

Responsibilities

Engage professionally with customers to understand and fulfill their parts requirements through multiple communication channels.
Offer ongoing support to farmers year-round to keep their equipment operational.
Build and nurture customer relationships to enhance service quality.
Contribute to inventory management and maintain a professional retail environment.
Adapt to a cyclical work schedule requiring extended hours during peak farming seasons, including evenings, weekends, and participating in an on-call rotation.

Qualifications

Two to three years of experience in customer-facing or retail roles.
A customer service approach focused on building relationships and a genuine motivation to assist others.
Strong attention to detail.
Basic to intermediate proficiency with computer applications.
Effective problem-solving abilities with creativity in finding solutions.
A mechanical understanding or farming background is advantageous.

Employee Benefits

Comprehensive pension plan.
Health insurance coverage.
Dental benefits.
Life insurance protection.
Vision care benefits.
Paid time off.
Store discounts on products.

Additional Information

The position is full-time and permanent at the Southey, Saskatchewan location. The company values autonomy, offering employees the freedom to innovate and develop their careers while representing a respected brand in agricultural equipment. Training and professional development are actively supported, including access to John Deere and external courses. Overtime hours are compensated.

Application deadline: August 10, 2026.

Customer Service Representative