Customer Onboarding Specialist

Role Overview

We are seeking a Customer Onboarding Specialist to help onboard, support, and expand our customer base. In this position, you will ensure an outstanding client experience from the initial setup through ongoing account management, acting as a reliable partner for venue operators. Your objective will be to help clients succeed with the Perfect Venue platform while extracting its maximum value.

This role requires working onsite 3 to 4 days a week in our San Francisco office.

Key Responsibilities

• Handle customer inquiries through chat, email, and video conferencing promptly and efficiently.
• Diagnose and resolve customer issues, escalating product bugs or complex concerns to relevant internal teams.
• Maintain top-tier customer satisfaction and quick response times.
• Manage the onboarding process for new clients, including implementation and product training for venue staff.
• Ensure proper configuration of accounts, workflows, and integrations for smooth operations.
• Support customers to achieve early success milestones and encourage product usage.

Qualifications

• Minimum of two years of experience in event sales management or hospitality roles.
• Excellent verbal and written communication skills.
• Capability to lead video presentations and demo sessions confidently.
• Strong organizational skills with keen attention to detail.
• Background in SaaS or hospitality technology is advantageous but not mandatory.