Customer Delivery Driver - Ayr Extra

About the Role

As a Customer Delivery Driver for Tesco, you will be the primary representative of the company interacting directly with customers at their residences. This position involves more than just driving; it requires providing excellent customer service with a friendly demeanor. The work is physically engaging, varied, and involves working independently throughout the shift with support available from the management team when needed.

Working Schedule

• Monday: 18:00 to 22:00
• Tuesday: 18:00 to 22:00
• Friday: 19:00 to 23:00
• Saturday: 19:00 to 23:00

Key Responsibilities

• Maintain cleanliness and organization of the van, trays, and working areas to ensure all deliveries arrive in pristine condition.
• Safely load the delivery van and perform necessary checks to confirm the vehicle is roadworthy and reliable for daily tasks.
• Communicate with customers regarding any order changes, substitutions, or near-expiry products in a courteous and reassuring manner, including processing refunds to ensure smooth service.
• Handle products with utmost care, treating every delivery as personally important to uphold quality and customer trust.
• Deliver orders within allocated time slots while providing warm and genuine service at customers' doorsteps, ensuring customers feel valued.

Candidate Requirements

• Ability to build positive relationships with colleagues to foster a cooperative and motivated team environment.
• A warm, friendly attitude when dealing with both customers and co-workers.
• Flexibility and responsiveness to changing customer requirements and work conditions while on the road and at the store.
• Possession of a valid UK/EU/EEA driving license (full or automatic), held for at least 12 months, with no more than 3 penalty points.

Compensation and Benefits

• Starting pay at £14.18 per hour, increasing to £15.45 in stores located within the M25 area; some locations may provide additional incentives.
• Guaranteed minimum working hours of 16 per week, with options available from 12 hours as well.
• Annual holiday entitlement beginning at 20 days plus one personal day, rising to 22 days after one year of service, including Bank Holidays.
• Flexible working arrangements available from the start of employment.
• Discounts through a Colleague Clubcard offering 10% off purchases, increasing to 15% on payday weekends, with a secondary card to share with family members.
• Access to complimentary wellbeing services supporting mental and physical health.
• Life insurance coverage at five times the salary and a pension scheme with employer contributions up to 7.5%.
• Additional selectable benefits including various discounts, share schemes, and a cycle-to-work program.
• Provision of work uniform and supportive policies to assist employees through important life events.

Company Vision and Inclusion

Tesco aims to be the preferred shopping destination for customers by serving them and the community sustainably and responsibly every day. The company promotes diversity, equity, and inclusion, encouraging everyone to feel represented and comfortable expressing their individuality. Flexible working discussions are welcomed during the hiring process to accommodate diverse needs. Tesco is recognized as a Disability Confident Leader and ensures a fully inclusive and accessible recruitment process.